Supervisor, Mail Services & Workload Coordinator - Mail & Receiving Services

UNKNOWN; Kingsland (GA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Vacation and holidays

Competitive health insurance

Metro transit U-Pass

Retirement plan (403(b))

Wellness programs

Caregiver leave

Tuition benefits

Job summary

Washington University in St. Louis is seeking a seasoned manager to oversee Danforth Mail and Receiving operations across multiple campus locations in St. Louis. You will supervise front-line mail staff, coordinate daily workflows, and drive service quality while maintaining SOPs and workforce metrics.

The role emphasizes staff development, cross-campus collaboration, and escalation of complex customer concerns in a dynamic university environment.

Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Work Experience: Mail Service Operations, Shipping, And Receiving (3 Years).
• Certifications/Professional Licenses: No specific certification/professional license is required for this position.
• Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.
• Environmental Health and Safety certificate of training specific to department required to ship hazardous materials.

Responsibilities

• Supervise the daily activity of the front-line Staff and Faculty mail staff across Danforth Mail and Receiving operations.
• Conduct performance evaluations, coaching, and training, and provide recommendations regarding staffing, disciplinary actions, and workforce planning.
• Serve as acting department leader in the absence of the Manager, General Services.
• Coordinate staffing assignments and daily workflow across multiple campus mail centers and receiving operations.
• Balance resources based on operational demand and unexpected workload fluctuations, and ensure continuity of operations during employee absences, peak service periods, and special projects.
• Adapt to fast-paced changes and unexpected circumstances in daily operations, stepping in to assist with mail processing, receiving, delivery routes, international mail, business reply mail, metering and student mail services as needed.
• Identify opportunities for operational improvements and increased efficiency.
• Develop, maintain, and update Standard Operating Procedures (SOPs); coordinate training initiatives; and support departmental consolidation and strategic planning initiatives.
• Serve as an escalation point for customer concerns related to mail, package delivery, and receiving services.
• Coordinate communication among customers, staff, vendors, and university departments, and resolve service issues.
• Maintain operational records, route information, mailbox assignments, and departmental communications.
• Prepare operational reports and workforce metrics, and coordinate vehicle licensing, service agreements, and vendor communications.
• Perform other duties as assigned.

Skills

Customer Interactions

Customer Service

Effective Written Communication

Employee Communications

Employee Supervision

Mail Management

Mail Processing Equipment

Mail Services

Microsoft Office

Oral Communications

Shipping Software

Staff Training and Leadership

Education

High school diploma or equivalent

Associate degree

Job description

Location St. Louis, MO 63130 Scheduled Hours 40

Position Summary

Provides Manager, General Services assistance by helping with the daily operational oversight for Danforth Mail and Receiving operations across multiple campus locations. Responsible for supervising Staff/Faculty mail staff, coordinating workforce assignments, managing daily service delivery, ensuring operational efficiency, and supporting strategic planning initiatives. Oversees workload distribution, employee development, customer service, and process improvement activities for all mail and receiving services.

Job Description

Primary Duties & Responsibilities:

• Supervise the daily activity of the front-line Staff and Faculty mail staff across Danforth Mail and Receiving operations.
• Conduct performance evaluations, coaching, and training, and provide recommendations regarding staffing, disciplinary actions, and workforce planning.
• Serve as acting department leader in the absence of the Manager, General Services.
• Coordinate staffing assignments and daily workflow across multiple campus mail centers and receiving operations.
• Balance resources based on operational demand and unexpected workload fluctuations, and ensure continuity of operations during employee absences, peak service periods, and special projects.
• Adapt to fast-paced changes and unexpected circumstances in daily operations, stepping in to assist with mail processing, receiving, delivery routes, international mail, business reply mail, metering and student mail services as needed, with little or no advance notice.
• Identify opportunities for operational improvements and increased efficiency.
• Develop, maintain, and update Standard Operating Procedures (SOPs); coordinate training initiatives; and support departmental consolidation and strategic planning initiatives.
• Serve as an escalation point for customer concerns related to mail, package delivery, and receiving services.
• Coordinate communication among customers, staff, vendors, and university departments, and resolve service issues affecting students, faculty, staff, and campus partners.
• Maintain operational records, route information, mailbox assignments, and departmental communications.
• Prepare operational reports and workforce metrics, and coordinate vehicle licensing, service agreements, and vendor communications.
• Perform other duties as assigned.

Working Conditions

Job Location/Working Conditions Normal office environment. Physical Effort Typically sitting at a desk or table. Standing. Equipment Office equipment. Ability to travel across campuses. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses: No specific certification/professional license is required for this position.

Work Experience: Mail Service Operations, Shipping, And Receiving (3 Years)

Skills: Not Applicable

Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

More About This Job Required Qualifications

University required Environmental Health and Safety certificate of training specific to department (to be completed on the job) required to ship hazardous materials, infectious substances, biological materials, chemicals and dry ice as applicable.

Preferred Qualifications

Education: Associate degree

Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: Mail And Postal Services (5 Years)

Skills: Customer Interactions, Customer Service, Effective Written Communication, Employee Communications, Employee Supervision, Mail Management, Mail Processing Equipment, Mail Services, Microsoft Office, Oral Communications, Shipping Software, Staff Training and Leadership

Salary Range

Grade G09 Salary Range $45,600.00 - $75,300.00 / Annually

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
• For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.