Mail Services Operations Leader

Conditions. Workplace Diversity, LLC.; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous benefits

Tuition assistance

Commuter benefits

Wellbeing resources

Job summary

Harvard University is seeking a Mail Services Manager to oversee all operations of Harvard University Mail Services and related administrative processes. You will lead staff, ensure efficient mail handling, and maintain compliance with postal regulations.

The role requires strong communication, organizational, and problem-solving skills, with experience in mail operations and customer service in a university setting. The position is full-time with standard hours and competitive benefits.

Qualifications

• Bachelor’s degree preferred with 3–5 years’ experience in mail operations.
• Strong working knowledge of mail operations, shipping and receiving.
• Ability to handle multiple tasks in a deadline-oriented environment.
• Must possess strong communication, organizational and problem-solving skills.
• Demonstrated ability to negotiate effectively and resolve customer service conflicts.

Responsibilities

• Manages the operations of Harvard University Mail Services, including mail processing, Student Mail Forwarding Center, HUMS-managed Mail Centers, and related administrative processes.
• Oversees staff, provides training, and evaluates performance per established plans.
• Manages workflow, scheduling, satellite mail centers, and all customer service functions.
• Performs weekly inspections of satellite mail centers to ensure procedures are followed.
• Oversees the Student Mail Forwarding Center and handles forwarding and customer-service issues.

Skills

Communication

Organizational skills

Problem-solving

Negotiation

Microsoft Office

Excel

Customer service

Education

Bachelor's degree

Tools

Mail Services software systems

Job description

Harvard University is seeking a Mail Services Manager to oversee all operations of Harvard University Mail Services and related administrative processes. You will lead staff, ensure efficient mail handling, and maintain compliance with postal regulations.

The role requires strong communication, organizational, and problem-solving skills, with experience in mail operations and customer service in a university setting. The position is full-time with standard hours and competitive benefits.