Mail Operations Supervisor & Workload Coordinator

UNKNOWN; St. Louis, Northern (MO, KY); Hybrid; USD 46,000 - 75,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Metro U-Pass

Tuition assistance

Job summary

WashU in St. Louis seeks a Supervisor, Mail Services & Workload Coordinator to oversee Danforth Mail and Receiving operations across campus, supervising frontline staff, coordinating staffing, and maintaining efficient service delivery.

The role emphasizes workload balancing, SOP updates, training, and acting department leader in the absence of the Manager, General Services. Requires high school diploma, 3+ years in mail services, and a valid MO/IL driver3s license.

Qualifications

• Minimum 3 years in Mail Service Operations, Shipping, and Receiving.
• High school diploma or GED required; Associate degree preferred.
• Valid driver02s license class MO E or IL D with clean driving record.

Responsibilities

• Supervise front-line staff across Danforth Mail and Receiving operations.
• Coordinate staffing and daily workflow across campus mail centers.
• Develop SOPs, coordinate training, and support strategic planning.
• Serve as escalation point for customer concerns about mail and receiving services.
• Prepare operational reports and coordinate vendor communications.

Skills

Customer Interactions

Customer Service

Effective Written Communication

Employee Communications

Employee Supervision

Mail Management

Mail Processing Equipment

Microsoft Office

Oral Communications

Shipping Software

Staff Training and Leadership

Education

High school diploma or equivalent

Associate degree

Tools

Microsoft Office

Shipping Software

Mail Processing Equipment

Job description

WashU in St. Louis seeks a Supervisor, Mail Services & Workload Coordinator to oversee Danforth Mail and Receiving operations across campus, supervising frontline staff, coordinating staffing, and maintaining efficient service delivery.

The role emphasizes workload balancing, SOP updates, training, and acting department leader in the absence of the Manager, General Services. Requires high school diploma, 3+ years in mail services, and a valid MO/IL driver3s license.