Mailroom Operations Lead

University of Virginia; Charlottesville (VA); On-site; USD 27,000 - 32,000; Full time

Job summary

The University of Virginia is seeking an Operations Specialist in Mail and Package Services to support the Manager in overseeing daily operations across Grounds, ensuring accurate, efficient, and secure handling of all mail and packages while delivering excellent customer service to students, faculty, staff, and visitors.

This role trains staff and student workers, coordinates workflows, monitors logging with mail software, and collaborates with campus partners to support large-scale moves and

Qualifications

• Education: High school graduate or equivalent.
• Three years of experience in mail services, shipping/receiving, or a customer service environment.
• Valid driver’s license.

Responsibilities

• Assist the Manager in coordinating daily operations and logistics of multiple mailrooms across Grounds.
• Coordinate mail and package receipt, sorting, logging, distribution, logistics, and delivery processes.
• Ensure accuracy in logging and tracking packages using mail software systems.
• Assist students, faculty, and staff with package pick-up, ensuring ID verification.
• Pick up, sort, process, and deliver outgoing mail, including interdepartmental, USPS, and carrier shipments.
• Maintain logistics and organization of lockers and mailroom shelving, bins, and storage areas.
• Ensure compliance with university policies, USPS regulations, and carrier guidelines.
• Support large-scale projects such as move-in/move-out pre-placement, high-volume deliveries, and seasonal peaks.
• Coordinate with UVA Print and other university partners as needed to streamline operations and support shared projects.
• Safely operate university vehicles to transport mail and packages between designated locations.
• Perform other duties and tasks as assigned to support operational needs.

Skills

Leadership

Team coordination

Customer service

Communication

Problem solving

Microsoft Office

Team training

Education

High school diploma

Tools

Mail tracking software

Microsoft Office

Job description

The University of Virginia is seeking an Operations Specialist in Mail and Package Services to support the Manager in overseeing daily operations across Grounds, ensuring accurate, efficient, and secure handling of all mail and packages while delivering excellent customer service to students, faculty, staff, and visitors.

This role trains staff and student workers, coordinates workflows, monitors logging with mail software, and collaborates with campus partners to support large-scale moves and