Senior Operations Lead — Campus Mail Services

Duke Clinical Research Institute; Durham (NC); On-site; USD 69,000 - 127,000; Full time

Job summary

Duke University seeks an Assistant Director of Campus Mail Services to lead and strengthen campuswide mail operations, partnering with the Director to ensure efficient, compliant, and customer-focused services for students, faculty, staff, and campus partners.

The role emphasizes operational leadership, problem solving with data, and building stakeholder relationships to improve daily campus mail operations.

Qualifications

• Bachelor's degree required with strong organizational and communication skills.
• 5+ years in an operational/administrative role in postal or logistics, with 2+ years supervisory experience; higher ed mail ops preferred.
• A master's degree can substitute for 2 years of experience.

Responsibilities

• Provide daily leadership to supervisory staff across campus mail centers.
• Manage hiring, training, performance evaluations, and scheduling.
• Analyze operational data to identify trends and improve services.
• Audit procedures for Duke policies and USPS regulations.
• Support budgeting and postal account management.
• Oversee mail processing tech and packaging systems; address inquiries and drive automation.

Skills

Organizational skills

Analytical skills

Communication skills

MS Office

Packagetracking systems

USPS knowledge

Education

Bachelor's degree in a relevant field

Master's degree may substitute for two years of experience

Tools

Packagetracking systems

Postal One/BMEU

USPS equipment

Job description

Duke University seeks an Assistant Director of Campus Mail Services to lead and strengthen campuswide mail operations, partnering with the Director to ensure efficient, compliant, and customer-focused services for students, faculty, staff, and campus partners.

The role emphasizes operational leadership, problem solving with data, and building stakeholder relationships to improve daily campus mail operations.