Mail Services Supervisor & Workload Leader

Washington University in St. Louis; University City (MO); On-site; USD 46,000 - 75,000; Full time

Job summary

Washington University in St. Louis seeks a Manager, General Services to oversee Danforth Mail and Receiving operations across campus locations. You will supervise mail staff, coordinate staffing, and ensure efficient service delivery while supporting strategic planning efforts.

The role requires a high school diploma (associate degree preferred) and experience in mail/shipping operations. You will lead process improvements, manage customer issues, and maintain operational reports and SOPs.

Qualifications

• High school diploma or equivalent high school certification or combination of education and/or experience.

Responsibilities

• Supervise the daily activity of the front-line Staff and Faculty mail staff across Danforth Mail and Receiving operations.
• Coordinate staffing assignments and daily workflow across multiple campus mail centers and receiving operations.
• Adapt to fast-paced changes and unexpected circumstances in daily operations; assist with mail processing, receiving, delivery routes, and related services as needed.
• Identify opportunities for operational improvements; develop and update SOPs; coordinate training; support planning initiatives.
• Serve as escalation point for customer concerns; coordinate communication among customers, staff, vendors, and departments; resolve service issues.

Skills

Customer service

Customer interactions

Written communication

Oral communications

Staff supervision

Mail management

Mail processing equipment

Shipping software

Microsoft Office

Leadership

Communication

Education

High school diploma

Associate degree

Tools

Mail processing equipment

Microsoft Office

Shipping software

Job description

Washington University in St. Louis seeks a Manager, General Services to oversee Danforth Mail and Receiving operations across campus locations. You will supervise mail staff, coordinate staffing, and ensure efficient service delivery while supporting strategic planning efforts.

The role requires a high school diploma (associate degree preferred) and experience in mail/shipping operations. You will lead process improvements, manage customer issues, and maintain operational reports and SOPs.