Mail Processing Operator

Department of Transportation; United States; On-site; USD 31,000 - 49,000; Full time

Job summary

The Department of Transportation is seeking an Administrative Associate I to support the Division of Motor Vehicles by processing a high volume of mail, including titles, registrations, and licenses. You will serve as the primary liaison between DMV units and the State Mail Service Center, ensuring secure and timely handling of all mail types.

Ideal candidates are reliable, detail-oriented, and adept at time-sensitive tasks, with strong communication and customer service skills.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Experience in mailroom or mail handling is helpful but not required.
• Able to operate a motor vehicle legally.

Responsibilities

• Operate mail-processing equipment such as high-speed inserters and postage meters.
• Ensure accuracy and timeliness of DMV mail delivery per legal requirements.
• Maintain inventory of mail supplies and notify when reorders are needed.
• Assist with equipment upkeep and coordinate service with vendors.
• Support general material handling and the mail services area activities.
• Participate in safety program and safety meetings.

Skills

Reliability

Attention to detail

Time management

Communication

Customer service

Education

High school diploma or GED

Tools

High-speed inserters

Weigh-in-motion systems

Postage meters

UPS/FedEx shipping platforms

Job description

Agency Dept of Transportation Division State Hwy Administrator - Div of Hwys Job Classification Title Administrative Associate I (S) Position Number 60015474 Grade NC01

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date. This position plays a key role in supporting the Division of Motor Vehicles by processing a high volume of incoming and outgoing mail—over 22 million pieces annually. The role serves as the primary liaison between DMV units and the State Mail Service Center, ensuring accurate, timely, and secure handling of all mail types, including daily correspondence, titles, registration renewals, license plates, flats, packages, and certified mail.

Key Responsibilities

• Operate mail-processing equipment such as high-speed inserters, weigh-in-motion systems, postage meters, and shipping platforms (UPS/FedEx).
• Ensure accuracy, timeliness, and compliance with legal and operational requirements related to DMV mail delivery.
• Maintain inventory of mail supplies and envelopes; notify supervisors when reorder points are reached.
• Assist with equipment upkeep and coordinate service needs with maintenance vendors.
• Support general material handling tasks, including organizing the mail services area, unloading supplies, and assisting the supply services team as needed.
• Participate in the safety program, including conducting assigned safety meetings.

The ideal candidate is reliable, detail-oriented, comfortable working with time-sensitive tasks, and able to perform physically active duties such as walking routes and handling carts. Strong communication, organization, and customer service skills are essential for supporting internal DMV stakeholders. Must be able to legally operate a motor vehicle.

Knowledge, Skills and Abilities / Management Preferences

Salary Grade and Salary Range

NC01 $31,200 - $48,810

Management prefers applicants with the following

• Experience working in a mailroom environment operating and maintaining a variety of equipment such as high-speed mail inserters with inline postage meters, weigh in motion mailing machines, UPS Shipping System, envelope printer and folder.
• Experience with material handling, both palletized and non-palletized including loading and unloading trucks both manually and with material handling equipment where feasible.
• Experience processing, sorting and handling mail and packages, both incoming and outgoing with USPS standards.
• Experience with mail route delivery and pickup, both walkable routes internally and drivable exterior routes.
• Experience working independently under general supervision and being the acting supervisor temporarily over other like kind positions when the supervisor is out of the work area.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services.

Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website.

Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

State Application Resources / Frequently Asked Questions

Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.

All job postings close at 11:59pm the night before the End Date on the posting.