DMV - Admin Specialist - LISR

Department of Transportation; Rocky Mount (NC); On-site; USD 39,000 - 69,000; Full time

Job summary

NC Department of Transportation in North Carolina seeks an Administrative Specialist I (NS) to determine license suspensions and manage related requests, serving customers, insurers, attorneys, and courts. You will handle vehicle registration and driver license issues while learning applicable driving-privilege laws.

The role requires strong communication, data handling, and multitasking abilities, with proficiency in Microsoft Office and a commitment to professional stakeholder relations.

Qualifications

• Experience explaining policies and procedures to a diverse clientele, both in person and over the telephone.
• Working knowledge of Microsoft Office applications (Outlook, Excel, Word).
• Experience analyzing, interpreting, and maintaining reports and/or data.
• Demonstrated ability to multitask effectively between phone and computer systems.
• Experience maintaining professional relationships with internal and external stakeholders.

Responsibilities

• Determine whether driving privileges should be suspended for Failing to Deposit Security after an accident.
• Process suspension requests and releases from customers, subrogation and insurance companies, attorneys, and courts.
• Provide customer service on vehicle registration as well as driver license issues.
• Obtain working knowledge of laws, rules, and regulations related to driving privileges and registration.
• Demonstrate effective processing, decision making, and verbal and written communication skills.

Skills

Customer service

Microsoft Office

Data analysis

Multitasking

Stakeholder relations

Education

High school diploma or GED

Two years related administrative experience

Job description

Agency Dept of Transportation Division Division of Motor Vehicles Job Classification Title Administrative Specialist I (NS) Position Number 60030758 Grade NC08

About Us It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

This is an anticipated vacancy. The Liability Insurance Safety Administrative Specialist is responsible for determining whether driving privileges should be suspended for Failing to Deposit Security with the Division following a motor vehicle accident. The selected candidate will be required to process suspension requests and releases from customers, subrogation and insurance companies, attorneys, and the local, district, and federal court system. The Liability Insurance Safety Administrative Specialist will provide customer service on vehicle registration as well as driver license issues. The selected candidate will need to obtain working knowledge of the laws, rules, and regulations related to driving privileges and registration. The selected candidate will also need to demonstrate effective processing, decision making, and verbal and written communication skills.

• Experience providing customer service by phone and in person, including explaining policies and procedures to a diverse clientele.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word) and experience analyzing, interpreting, and maintaining data and reports.
• Demonstrated ability to multitask effectively between phone and computer systems.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC08 - $39,244 - $68,679

• Experience explaining policies and procedures to a diverse clientele, both in person and over the telephone.
• Working knowledge of Microsoft Office applications (Outlook, Excel, Word).
• Experience analyzing, interpreting, and maintaining reports and/or data.
• Demonstrated ability to multitask effectively between phone and computer systems.
• Experience maintaining professional relationships with internal and external stakeholders.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter

Recruiter: Tameka Wanete Lynch Email: [e-mail] North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website.

Permanent, temporary, and time‑limited state government jobs can be found from the mountains to the coast.

State Application Resources/Frequently Asked Questions

Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post‑secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.