DMV - Vehicle Services Title Agent

Department of Transportation; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

The NC Department of Transportation seeks a customer service specialist to assist customers with vehicle registrations, title transactions, and NC credentials at the Raleigh Central Services Office.

This role requires interpreting NC statutes and policies, handling payments, maintaining accurate records, and delivering courteous, compliant service in a busy government environment.

Qualifications

• Bachelor’s degree from an accredited institution; or an equivalent combination of education and experience.
• Experience with data recording, compiling, summarizing, and analyzing data.
• Experience interpreting policies, regulations, and programs; and balancing a cash drawer.
• Familiarity with DMV statutes, policies, and procedures is preferred.
• Experience working with mainframe databases and office technology.

Responsibilities

• Assist customers with vehicle registrations, title transactions, and NC credentials.
• Apply and interpret NC General Statutes, policies, and procedures for motor vehicle titles and registrations.
• Issue official, special, and personalized license plates per requirements.
• Process requests for crash reports and provide access to driving/registration records with privacy compliance.
• Accept and process payments for driver license penalties, fees, and other transactions.
• Provide accurate, courteous, and professional service, ensuring compliant transactions.
• Perform other duties as assigned to support unit operations.

Skills

PC proficiency

Mainframe database experience

Data recording & analysis

Policy interpretation

Cash handling & cashiering

Education

Bachelor's degree or equivalent

Job description

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

The primary purpose of this position is to provide exceptional customer service at the Raleigh Central Services Office by assisting customers with the registration of vehicles in the State of North Carolina.

• Assist customers with vehicle registrations, title transactions, and the issuance of other North Carolina credentials.
• Apply and interpret applicable North Carolina General Statutes, policies, and procedures related to motor vehicle titles and registrations.
• Issue official, special, and personalized license plates in accordance with established requirements.
• Process requests for crash reports and provide customers with access to driving and vehicle registration records while adhering to applicable Federal Privacy Act requirements and confidentiality guidelines.
• Accept and process payments for driver license penalties, fees, and other applicable transactions.
• Provide accurate, courteous, and professional service to customers while ensuring transactions are completed efficiently and in compliance with applicable laws, policies, and procedures.
• Perform other duties and responsibilities assigned by the manager to support the effective and efficient operation of the unit.

The program area for this position includes one or more of the following: working knowledge of DMV general statutes, policies and procedures, and/or working knowledge of vehicle registration procedures.

Knowledge, Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC08 $39,244 - $68,679

• Experience with a personal computer and mainframe database.
• Experience using a calculator, workstation laser printer, fax machine & copier.
• Experience recording, compiling, summarizing & analyzing data.
• Experience examining titles, reviewing information to determine compliance with applicable laws, rules, or regulations to resolve a complex or special processing matter.
• Experience explaining & interpreting policies, regulations, & programs; and balancing a cash drawer.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

State Application Resources/Frequently Asked Questions

Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.

All job postings close at 11:59pm the night before the End Date on the posting.