Madison-Based Entry-Level Global Ops Center Technician

Epic; Mankato (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises and bonuses

Stock grants

Four-week sabbatical after five years

Job summary

Epic is seeking an Operations Center Technician to monitor real-time alerts and manage building operations from the Facilities Command Center. Responsibilities include identifying and responding to issues, coordinating emergency responses, and ensuring a safe environment. This position requires relocation to Madison, WI, with relocation assistance available, and is ideal for those with experience in security operations or high-pressure environments. Epic offers a supportive workplace and competitive compensation.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID-19 vaccination.

Responsibilities

• Help maintain business continuity by monitoring real-time alerts.
• Manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses during disruptions.

Skills

Situational awareness

Decision-making skills

Communication abilities

Coordination abilities

Ability to work in high-pressure environments

Job description

Epic is seeking an Operations Center Technician to monitor real-time alerts and manage building operations from the Facilities Command Center. Responsibilities include identifying and responding to issues, coordinating emergency responses, and ensuring a safe environment. This position requires relocation to Madison, WI, with relocation assistance available, and is ideal for those with experience in security operations or high-pressure environments. Epic offers a supportive workplace and competitive compensation.