Entry-Level Global Ops Center Tech (Relocation to Madison)

Epic; Saint Cloud (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Merit-based compensation

Annual raises and bonuses

Relocation assistance

Job summary

Epic is seeking an Operations Center Technician to maintain business continuity across its global campuses from Madison, WI. In this role, you will monitor real-time alerts, manage security systems, and coordinate emergency responses to ensure a safe environment during disruptions. The position requires strong situational awareness and decision-making skills, excellent communication abilities, and the possibility of relocation with financial assistance. Epic offers comprehensive benefits and compensation reflecting your impact on the company and customers.

Qualifications

• Experience in security operations, emergency response, or a related high‑volume field preferred.
• Strong situational awareness and decision‑making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high‑pressure, real‑time environment.
• Eligible to work in the United States without visa sponsorship.

Responsibilities

• Help maintain business continuity by monitoring alerts and managing systems.
• Coordinate emergency responses for disruptions like natural disasters.
• Ensure a safe environment and restore operations quickly.

Skills

Experience in security operations

Strong situational awareness

Excellent communication skills

Ability to work under pressure

Job description

Epic is seeking an Operations Center Technician to maintain business continuity across its global campuses from Madison, WI. In this role, you will monitor real-time alerts, manage security systems, and coordinate emergency responses to ensure a safe environment during disruptions. The position requires strong situational awareness and decision-making skills, excellent communication abilities, and the possibility of relocation with financial assistance. Epic offers comprehensive benefits and compensation reflecting your impact on the company and customers.