Entry-Level Global Operations Center Technician — Relocate to Madison

Epic; Town of River Falls (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Relocation assistance

Stock grants

Bonuses

Health benefits

Sabbatical after 5 years

Job summary

Epic, located near Madison, WI, seeks an Operations Center Technician to monitor real-time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center. The role requires coordinating emergency responses and working with internal teams to restore normal operations swiftly.

Relocation assistance is provided as Epic recruits nationally. Eligible candidates must be able to work in the United States without visa sponsorship and may be required to

Qualifications

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• COVID-19 vaccination.

Responsibilities

• Monitor real-time alerts and manage access and security systems from the Facilities Command Center.
• Oversee building operations and coordinate emergency responses during disruptions.
• Identify and respond to issues using video feeds and system data.
• Collaborate with internal teams and emergency services to restore normal operations quickly.

Skills

Situational awareness

Decision-making

Communication

High-pressure environment

Security operations

Emergency response

US work authorization

Shift work

Job description

Epic, located near Madison, WI, seeks an Operations Center Technician to monitor real-time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center. The role requires coordinating emergency responses and working with internal teams to restore normal operations swiftly.

Relocation assistance is provided as Epic recruits nationally. Eligible candidates must be able to work in the United States without visa sponsorship and may be required to