Entry-Level Global Operations Center Technician (Relocation to Madison)

Epic; Iowa City (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises and bonuses

Stock grants

Sabbatical after five years

Restaurant-quality meals at low cost

Job summary

Epic is seeking an Operations Center Technician to help maintain business continuity by monitoring alerts, managing security systems, and overseeing building operations. Ideal candidates will have experience in security operations, strong situational awareness, and the ability to thrive in high-pressure environments. This role requires relocation to Madison, WI, and offers relocation assistance. Additional benefits include competitive compensation, annual raises, bonuses, and a unique campus culture that promotes growth and well-being.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID-19 vaccination.

Responsibilities

• Help maintain business continuity by monitoring real-time alerts.
• Manage access and security systems from the Facilities Command Center.
• Oversee building operations and coordinate emergency responses.
• Respond to disruptions like natural disasters or power outages.

Skills

Situational awareness

Decision-making skills

Communication skills

Coordination abilities

Ability to work in a high-pressure environment

Job description

Epic is seeking an Operations Center Technician to help maintain business continuity by monitoring alerts, managing security systems, and overseeing building operations. Ideal candidates will have experience in security operations, strong situational awareness, and the ability to thrive in high-pressure environments. This role requires relocation to Madison, WI, and offers relocation assistance. Additional benefits include competitive compensation, annual raises, bonuses, and a unique campus culture that promotes growth and well-being.