MacBook & Desktop Support Specialist - Onboarding

Wipro; San Diego (CA); On-site; USD 45,000 - 121,000; Full time

Job summary

Wipro is seeking an Onboarding Desktop Support specialist based in San Diego, CA. You will provide comprehensive technical support for new hires, with a focus on MacBook devices and Windows, ensuring seamless setup and issue resolution during onboarding.

Ideal candidates have strong macOS expertise, solid Windows familiarity, excellent communication, and a customer-first mindset. You will collaborate with on-site teams to maintain high standards of client support and deliver white-glove service

Qualifications

• Provide onboarding technical support for new hires.
• Focus on MacBook devices and Windows environments.
• Configure and set up devices for onboarding.
• Troubleshoot hardware/software during enrollment.
• Deliver white-glove service and maintain client relationships.
• Collaborate with on-site teams to stay updated on standards.
• Strong problem-solving and customer-first mindset.

Responsibilities

• Provide comprehensive technical support for new hires during onboarding.
• Focus primarily on MacBook devices, with additional support for Windows environments.
• Ensure a seamless setup process and resolve hardware/software issues during onboarding.
• Configure and set up devices for new hires (MacBook and Windows).
• Troubleshoot hardware and software issues during enrollment.
• Deliver white-glove service and maintain a high standard of client support.
• Collaborate with on-site technical teams to stay updated on current standards.
• Keep clients informed about support processes and expectations.

Skills

Desktop Support

macOS

Windows

Tools

MacBook

Windows OS

Job description

Wipro is seeking an Onboarding Desktop Support specialist based in San Diego, CA. You will provide comprehensive technical support for new hires, with a focus on MacBook devices and Windows, ensuring seamless setup and issue resolution during onboarding.

Ideal candidates have strong macOS expertise, solid Windows familiarity, excellent communication, and a customer-first mindset. You will collaborate with on-site teams to maintain high standards of client support and deliver white-glove service