Mac & Windows Onboarding Support Specialist

Wipro; Mountain View (CA); On-site; USD 45,000 - 121,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Disability insurance

Leave options

Job summary

Wipro in Mountain View, CA seeks a Desktop Support specialist to provide comprehensive onboarding assistance for new hires. The role focuses on MacBook devices with additional Windows support to ensure seamless setup and rapid issue resolution.

Candidates should have strong skills in macOS and Windows environments, excellent communication, and a customer-first mindset to deliver white-glove service and maintain excellent client relationships.

Qualifications

• Mandatory: Desktop Support
• Experience in onboarding and onboarding hardware setup

Responsibilities

• Provide onboarding technical support for new hires
• Focus on MacBook devices with Windows support
• Configure and set up MacBook and Windows devices
• Resolve hardware/software issues during enrollment
• Deliver high-standard, white-glove client support
• Coordinate with on-site technical teams
• Keep clients informed about support processes and expectations
• Maintain strong knowledge of macOS and Windows systems
• Demonstrate excellent communication and interpersonal skills
• Foster and maintain client relationships
• Apply problem-solving skills with a customer-first mindset

Skills

Desktop Support

macOS

Windows environments

Communication

Customer service

Problem solving

Job description

Wipro in Mountain View, CA seeks a Desktop Support specialist to provide comprehensive onboarding assistance for new hires. The role focuses on MacBook devices with additional Windows support to ensure seamless setup and rapid issue resolution.

Candidates should have strong skills in macOS and Windows environments, excellent communication, and a customer-first mindset to deliver white-glove service and maintain excellent client relationships.