Mac-Focused Desktop Support Specialist

F2Onsite; Cookeville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

F2Onsite is seeking a Desktop Support Technician to support end-user computing environments, including MAC devices on site. The role focuses on efficient troubleshooting and professional service delivery.

Responsibilities include desk-side support, IMAC activities, and assisting VIP clients while maintaining strong communication with the service desk and end-users. A technical certification or 1–2 years of relevant experience is preferred.

Qualifications

• Technical school certification or equivalent of 1-2 years of relevant experience.
• Knowledge of relevant software and hardware systems.
• Customer-specific certifications may be required.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities in an end-user environment (PCs, desktops, laptops, tablets, printers).
• Provide support to client identified VIPs.
• Responds to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other operational metrics.
• Proactively communicate with end-user and service desk regarding arrival times, repair time estimates and status.
• Understands and follows documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs.

Skills

Communication

Customer-facing

Written & verbal

Instructions follow

Lifting up to 50 lbs

Repair kit ownership

Education

Technical certificate or 1-2 years experience

Job description

F2Onsite is seeking a Desktop Support Technician to support end-user computing environments, including MAC devices on site. The role focuses on efficient troubleshooting and professional service delivery.

Responsibilities include desk-side support, IMAC activities, and assisting VIP clients while maintaining strong communication with the service desk and end-users. A technical certification or 1–2 years of relevant experience is preferred.