Desktop Support

Wipro; Mountain View (CA); On-site; USD 45,000 - 121,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Disability insurance

Leave options

Job summary

Wipro in Mountain View, CA seeks a Desktop Support specialist to provide comprehensive onboarding assistance for new hires. The role focuses on MacBook devices with additional Windows support to ensure seamless setup and rapid issue resolution.

Candidates should have strong skills in macOS and Windows environments, excellent communication, and a customer-first mindset to deliver white-glove service and maintain excellent client relationships.

Qualifications

• Mandatory: Desktop Support
• Experience in onboarding and onboarding hardware setup

Responsibilities

• Provide onboarding technical support for new hires
• Focus on MacBook devices with Windows support
• Configure and set up MacBook and Windows devices
• Resolve hardware/software issues during enrollment
• Deliver high-standard, white-glove client support
• Coordinate with on-site technical teams
• Keep clients informed about support processes and expectations
• Maintain strong knowledge of macOS and Windows systems
• Demonstrate excellent communication and interpersonal skills
• Foster and maintain client relationships
• Apply problem-solving skills with a customer-first mindset

Skills

Desktop Support

macOS

Windows environments

Communication

Customer service

Problem solving

Job description

• Provide comprehensive technical support for new hires during onboarding.
• Focus primarily on MacBook devices, with additional support for Windows environments.
• Ensure a seamless setup process and resolve hardware/software issues during onboarding.
• Configure and set up devices for new hires (MacBook and Windows).
• Troubleshoot technical issues related to hardware and software during enrollment.
• Deliver white-glove service and maintain a high standard of client support.
• Collaborate with on-site technical teams to stay updated on current standards.
• Keep clients informed about support processes and expectations.
• Strong expertise in macOS and familiarity with Windows systems.
• Excellent communication and interpersonal skills.
• Ability to coordinate effectively with technical teams and maintain client relationships.
• Strong problem-solving skills and customer-first mindset.

Job Description

• Provide comprehensive technical support for new hires during onboarding.
• Focus primarily on MacBook devices, with additional support for Windows environments.
• Ensure a seamless setup process and resolve hardware/software issues during onboarding.
• Configure and set up devices for new hires (MacBook and Windows).
• Troubleshoot technical issues related to hardware and software during enrollment.
• Deliver white-glove service and maintain a high standard of client support.
• Collaborate with on-site technical teams to stay updated on current standards.
• Keep clients informed about support processes and expectations.
• Strong expertise in macOS and familiarity with Windows systems.
• Excellent communication and interpersonal skills.
• Ability to coordinate effectively with technical teams and maintain client relationships.
• Strong problem-solving skills and customer-first mindset.

JD

Mandatory Skills: Desktop Support

Experience: 3-5 Years

The expected compensation for this role ranges from $45,000 to $121,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.