ADMINISTRATOR L3

Wipro; San Diego (CA); Hybrid; USD 45,000 - 121,000; Full time

Job summary

Wipro Limited is seeking a Dedicated Support Specialist to deliver comprehensive technical onboarding support for new hires across MacBook and Windows environments. You will configure devices, manage onboarding sessions, and coordinate with technical teams to uphold best practices.

The role requires strong Mac OS and Windows OS expertise, excellent communication, and experience with MFA, VPN, Slack, and Teams.

Qualifications

• Strong expertise in Mac OS and Windows OS.
• Proven ability to troubleshoot hardware and software issues.
• Excellent communication and interpersonal skills for client-facing interactions.
• Ability to coordinate with technical teams and manage scheduling tasks.
• Experience with onboarding processes including MFA, VPN, and collaboration tools.

Responsibilities

• Configure all new hire devices (primarily MacBook) and ensure updates prior to onboarding.
• Manage requests, schedule sessions, and send calendar invites.
• Deliver onboarding sessions covering Identity Pass, MFA, VPN, Slack, and device enrollment.
• Lead training for executive assistants and business managers on onboarding.
• Provide on-site and remote support for end users via ticketing systems.
• Offer secondary support during Meetup weeks as identified by leadership.
• Maintain clear communication with clients regarding support processes and expectations.

Skills

Mac OS

Windows OS

Troubleshooting

Communication

Scheduling

Tools

Slack

Teams

VPN

Ticketing systems

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

The Dedicated Support Specialist is responsible for delivering comprehensive technical support during new hire onboarding, ensuring a seamless experience across MacBook and Windows environments. This role focuses on device configuration, troubleshooting, and providing white-glove service to maintain the highest standard of client support. The specialist will manage onboarding sessions, coordinate schedules, and collaborate with technical teams to uphold current standards and best practices.

Key responsibilities include:

• Configure all new hire devices (primarily MacBook) and ensure updates and patches are completed prior to onboarding sessions.
• Manage requests, schedule sessions, and send calendar invites for all device onboarding activities.
• Deliver onboarding sessions covering Identity Pass completion, Multi-Factor Authentication, VPN setup, Slack configuration, and device enrollment.
• Lead training for executive assistants and business managers on the onboarding process.
• Provide on-site and remote support for end users via ticketing systems.
• Offer secondary support during Meetup weeks as identified by leadership.
• Maintain clear communication with clients regarding support processes and expectations.

Required Qualifications:

• Strong expertise in Mac OSand Windows OS.
• Proven ability to troubleshoot hardware and software issues.
• Excellent communication and interpersonal skills for client-facing interactions.
• Ability to coordinate effectively with technical teams and manage scheduling tasks.
• Experience with onboarding processes including MFA, VPN, and collaboration tools (e.g., Slack, Teams).
• Customer-first mindset with strong problem-solving skills.

Desired Attributes:

• Comfortable delivering white-glove service in high-pressure environments.
• Strong organizational skills for managing multiple onboarding sessions.

Collaborative approach to working with on-site and remote technical teams.

Information at a Glance

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Mandatory Skills: Desktop Support.Experience: 3-5 Years.The expected compensation for this role ranges from $45,000 to $121,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [e-mail] .

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace.

Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.

Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.

Wipro provides equal opportunities to all and values diversity.