Onboarding & Desktop Support Specialist

Wipro; San Diego (CA); Hybrid; USD 45,000 - 121,000; Full time

Job summary

Wipro Limited is seeking a Dedicated Support Specialist to deliver comprehensive technical onboarding support for new hires across MacBook and Windows environments. You will configure devices, manage onboarding sessions, and coordinate with technical teams to uphold best practices.

The role requires strong Mac OS and Windows OS expertise, excellent communication, and experience with MFA, VPN, Slack, and Teams.

Qualifications

• Strong expertise in Mac OS and Windows OS.
• Proven ability to troubleshoot hardware and software issues.
• Excellent communication and interpersonal skills for client-facing interactions.
• Ability to coordinate with technical teams and manage scheduling tasks.
• Experience with onboarding processes including MFA, VPN, and collaboration tools.

Responsibilities

• Configure all new hire devices (primarily MacBook) and ensure updates prior to onboarding.
• Manage requests, schedule sessions, and send calendar invites.
• Deliver onboarding sessions covering Identity Pass, MFA, VPN, Slack, and device enrollment.
• Lead training for executive assistants and business managers on onboarding.
• Provide on-site and remote support for end users via ticketing systems.
• Offer secondary support during Meetup weeks as identified by leadership.
• Maintain clear communication with clients regarding support processes and expectations.

Skills

Mac OS

Windows OS

Troubleshooting

Communication

Scheduling

Tools

Slack

Teams

VPN

Ticketing systems

Job description

Wipro Limited is seeking a Dedicated Support Specialist to deliver comprehensive technical onboarding support for new hires across MacBook and Windows environments. You will configure devices, manage onboarding sessions, and coordinate with technical teams to uphold best practices.

The role requires strong Mac OS and Windows OS expertise, excellent communication, and experience with MFA, VPN, Slack, and Teams.