Desktop Support

Wipro Limited; San Diego (CA); On-site; USD 45,000 - 121,000; Full time

Job summary

Wipro is seeking an Onboarding Desktop Support specialist based in San Diego, CA. You will provide comprehensive technical support for new hires, with a focus on MacBook devices and Windows, ensuring seamless setup and issue resolution during onboarding.

Ideal candidates have strong macOS expertise, solid Windows familiarity, excellent communication, and a customer-first mindset. You will collaborate with on-site teams to maintain high standards of client support and deliver white-glove service

Qualifications

• Provide onboarding technical support for new hires.
• Focus on MacBook devices and Windows environments.
• Configure and set up devices for onboarding.
• Troubleshoot hardware/software during enrollment.
• Deliver white-glove service and maintain client relationships.
• Collaborate with on-site teams to stay updated on standards.
• Strong problem-solving and customer-first mindset.

Responsibilities

• Provide comprehensive technical support for new hires during onboarding.
• Focus primarily on MacBook devices, with additional support for Windows environments.
• Ensure a seamless setup process and resolve hardware/software issues during onboarding.
• Configure and set up devices for new hires (MacBook and Windows).
• Troubleshoot hardware and software issues during enrollment.
• Deliver white-glove service and maintain a high standard of client support.
• Collaborate with on-site technical teams to stay updated on current standards.
• Keep clients informed about support processes and expectations.

Skills

Desktop Support

macOS

Windows

Tools

MacBook

Windows OS

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

JD

• Provide comprehensive technical support for new hires during onboarding.
• Focus primarily on MacBook devices, with additional support for Windows environments.
• Ensure a seamless setup process and resolve hardware/software issues during onboarding.
• Configure and set up devices for new hires (MacBook and Windows).
• Troubleshoot technical issues related to hardware and software during enrollment.
• Deliver white-glove service and maintain a high standard of client support.
• Collaborate with on-site technical teams to stay updated on current standards.
• Keep clients informed about support processes and expectations.
• Strong expertise in macOS and familiarity with Windows systems.
• Excellent communication and interpersonal skills.
• Ability to coordinate effectively with technical teams and maintain client relationships.
• Strong problem-solving skills and customer-first mindset.

Mandatory Skills: Desktop Support. Experience: 3-5 Years. The expected compensation for this role ranges from $45,000 to $121,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.