Mac & PC Desktop Support Technician

F2Onsite; Salem (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

F2Onsite is seeking a Desktop Support Technician to support on-site MAC devices and end-user computing environments. The role focuses on troubleshooting, desk-side support, and VIP client service.

Responsibilities include IMAC activities, user communication, and adherence to established service guidelines. Candidates should have 1–2 years of relevant experience and technical certifications where applicable.

Qualifications

• Typically requires technical school certification or 1–2 years of relevant experience.
• Knowledge of relevant software and hardware systems.
• MAC experience preferred due to on-site MAC devices.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers in end-user environments.
• Provide support to identified VIP clients.
• Respond to change management requests and install new PC equipment.
• Perform IMAC (Install/Move/Add/Change) activities.
• Deliver desk-side support and prompt service.
• Maintain communication on repair status and ETA to users.
• Adhere to service operation policies and guidelines.

Skills

Communication skills

Customer service

Follow instructions

Lifting up to 50 lbs

Repair toolkit

Education

Technical certification or equivalent experience

Tools

PC hardware systems

Troubleshooting tools

Job description

F2Onsite is seeking a Desktop Support Technician to support on-site MAC devices and end-user computing environments. The role focuses on troubleshooting, desk-side support, and VIP client service.

Responsibilities include IMAC activities, user communication, and adherence to established service guidelines. Candidates should have 1–2 years of relevant experience and technical certifications where applicable.