Mac Support Associate

Scion Staffing, Inc.; New York (NY); Hybrid; USD 55,000 - 76,000; Full time

Job summary

Scion Staffing, Inc. is seeking a Mac Support Associate in New York City for a 3–6 month contract with strong conversion potential. The role focuses on L1/L2 support for Mac/macOS users, hardware, software, and network issues in a fast-growing healthcare tech environment.

The position offers a hybrid schedule (3 days onsite per week). Responsibilities include onboarding/offboarding, device provisioning, managing Okta, Google Workspace, Slack, Atlassian and Zoom, and JAMF-based management.

Qualifications

• 3+ years of IT support or service desk experience.
• Hands-on experience supporting Mac/macOS in a business environment.
• Experience deploying MacBooks and device provisioning.

Responsibilities

• Provide L1/L2 technical support for end users, with a strong focus on Mac/macOS environments
• Troubleshoot and resolve Mac hardware, macOS, software, connectivity, and peripheral issues
• Deploy, configure, maintain, and troubleshoot MacBooks and other Apple devices
• Manage employee onboarding/offboarding, including device provisioning/deprovisioning, account setup, application access, and equipment recovery
• Administer and support Okta, Google Workspace, Slack, Atlassian, and Zoom
• Manage Mac devices through JAMF and support endpoint configuration, policies, applications, and security controls
• Resolve tickets through the ticketing platform and provide hands‑on support through Slack
• Maintain accurate IT inventory, asset tracking, and hardware lifecycle management
• Support Zoom Rooms, conference room AV, and other workplace technology
• Troubleshoot basic networking issues, including DNS, DHCP, VLANs, Wi‑Fi, and connectivity
• Document technical issues, solutions, and IT procedures to improve the overall support experience

Skills

Mac support

IT support

Troubleshooting

Customer service

Onboarding/offboarding

Tools

Okta

Google Workspace

Slack

Atlassian

Zoom

Jamf

Job description

Scion Technology has been engaged to conduct a search for an experienced Mac Support Associate for our client, a rapidly growing healthcare technology company in New York City! This is a 3–6-month contract opportunity (with strong potential for permanent conversion) offering a hybrid schedule (3 days/wk onsite).

RESPONSIBILITIES

• Provide L1/L2 technical support for end users, with a strong focus on Mac/macOS environments
• Troubleshoot and resolve Mac hardware, macOS, software, connectivity, and peripheral issues
• Deploy, configure, maintain, and troubleshoot MacBooks and other Apple devices
• Manage employee onboarding/offboarding, including device provisioning/deprovisioning, account setup, application access, and equipment recovery
• Administer and support Okta, Google Workspace, Slack, Atlassian, and Zoom
• Manage Mac devices through JAMF and support endpoint configuration, policies, applications, and security controls
• Resolve tickets through the ticketing platform and provide hands‑on support through Slack
• Maintain accurate IT inventory, asset tracking, and hardware lifecycle management
• Support Zoom Rooms, conference room AV, and other workplace technology
• Troubleshoot basic networking issues, including DNS, DHCP, VLANs, Wi‑Fi, and connectivity
• Document technical issues, solutions, and IT procedures to improve the overall support experience

QUALIFICATIONS

• 3+ years of IT Support or Service Desk experience
• Strong hands‑on experience supporting Mac/macOS users and Apple hardware
• Experience troubleshooting and deploying MacBooks in a business environment
• Experience with JAMF or another Apple device management platform strongly preferred
• Startup or MSP experience a plus
• Experience administering Okta, Google Workspace, Slack, Atlassian, and Zoom
• Familiarity with endpoint management tools such as Jamf or Intune
• Strong troubleshooting skills and the ability to systematically diagnose unfamiliar problems
• Excellent communication and customer service skills with a hands‑on, user‑focused approach

Key Requirement: Candidates should have meaningful professional experience supporting Mac/macOS environments . General IT support experience without hands‑on Apple/Mac support experience will not be sufficient for this role.

COMPENSATION & BENEFITS

This contract position offers an hourly rate of $40-55/hr, commensurate with experience.

ABOUT OUR FIRM

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction‑based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non‑biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.