Network Support Technician

Scion Staffing, Inc.; United States; Remote; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Remote-friendly work arrangement

Professional development opportunities

Job summary

Scion Staffing, Inc. is seeking a Network Support Technician to join our client’s team.

The role covers troubleshooting, configuration, and maintenance across routers, switches, firewalls, and wireless networks, with on-call rotations and after-hours support as needed. The ideal candidate has CCNA or equivalent experience, strong TCP/IP and security knowledge, and the ability to work remotely from a quiet home office in PST-friendly hours.

Qualifications

• CCNA certification or 5+ years of hands-on networking experience.
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, spanning tree, static routing, and IP subnetting.
• Experience owning escalated network support tickets beyond first-line triage.
• Willingness to travel to customer sites and on-call coverage.

Responsibilities

• Troubleshoot escalated network issues involving routers, switches, firewalls, and wireless infrastructure; identify root causes and implement solutions.
• Configure, maintain, and upgrade network equipment, including firmware updates, security policies, and access controls.
• Monitor network performance and use diagnostic tools to investigate outages and connectivity issues.
• Support wireless networks, cloud communications, and network access management technologies.
• Document troubleshooting, configuration changes, and resolutions in the ticketing system.
• Collaborate with technical teams and customers to resolve issues and support infrastructure projects.
• Participate in on-call rotations and scheduled after-hours maintenance as needed.

Skills

CCNA

Network troubleshooting

Firewall & security

TCP/IP

DNS/DHCP

VLANs/Subnetting

On-call support

Education

CCNA certification or equivalent

Tools

ConnectWise Manage

Azure

Five9

Zoom

Dialpad

Job description

Scion Technology has been engaged to conduct a search for an experienced Network Support Technician for our client, a leading provider of networking, voice, and AI solutions! This is a full-time, direct hire position open to remote candidates (PST preferred).

POSITION OVERVIEW

Support connectivity, security, and communications infrastructure across a varied client environment. This role combines advanced troubleshooting, network administration, and proactive maintenance, with a focus on resolving escalated technical issues and keeping customer networks reliable. Must be comfortable diagnosing complex problems, implementing configuration changes, documenting technical work, and collaborating with colleagues and customers.

PERKS

• Competitive annual salary up to $85k (depending on experience)
• Comprehensive medical, dental, and vision insurance
• Opportunity to work across a broad range of network infrastructure and security technologies

RESPONSIBILITIES

• Troubleshoot escalated network issues involving routers, switches, firewalls, and wireless infrastructure; identify root causes and implement solutions.
• Configure, maintain, and upgrade network equipment, including firmware updates, security policies, and access controls.
• Monitor network performance and use diagnostic tools to investigate outages and connectivity issues.
• Support wireless networks, cloud communications, and network access management technologies.
• Document troubleshooting, configuration changes, and resolutions in the ticketing system.
• Collaborate with technical teams and customers to resolve issues and support infrastructure projects.
• Participate in on-call rotations and scheduled after-hours maintenance as needed.

TECHNOLOGIES OF INTEREST

• Cisco Meraki security appliances, switches, and wireless access points; Fortinet FortiGate; Cisco routing and switching, including ASA and Firepower.
• Intermedia cloud voice; network access control platforms such as Aruba ClearPass, Cisco ISE, or Genians.
• Microsoft Azure and communications/contact center platforms such as Five9, Zoom, Zoom Contact Center, and Dialpad.
• Ekahau wireless surveys and design; Cato Networks or comparable SD-WAN/SASE platforms.
• ConnectWise Manage or experience working in a managed service provider environment.

QUALIFICATIONS

• CCNA certification OR 5 years of hands-on experience supporting routers, switches, firewalls, and wireless networks.
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, spanning tree, static routing, and IP subnetting.
• Experience owning escalated network support tickets beyond first-line triage.
• CompTIA Network+ certification is strongly preferred.
• Practical experience configuring or supporting enterprise firewall and routing platforms.
• Ability to work remotely from a dedicated, quiet workspace with reliable internet access.
• Availability to work 8am-5pm PST and participate in on-call coverage.
• Willingness to travel to customer sites when needed; must have a valid driver’s license, acceptable driving record, and auto insurance.

COMPENSATION & BENEFITS

This full-time position offers an annual base salary up to $85k, commensurate with experience. The organization provides a robust benefits package that includes comprehensive medical, dental, and vision coverage in addition to paid time off.

ABOUT OUR FIRM

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.