MAC - Deskside Support Engineer

Cognizant; Boston (MA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays plus Paid Time Off

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Boston is seeking a Deskside Support Engineer to provide on-site and remote support for Mac devices and Windows endpoints. You will handle onboarding, imaging, and software deployment, while using Jamf, Intune, and SCCM for device management.

You will also support printers, conference room devices, and IT assets, participate in on-call rotations, and document all activities in the ticketing system with a focus on security and policy compliance.

Qualifications

• Strong macOS support experience required.
• Experience with MDM tools (Jamf, Intune) and endpoint management (SCCM).
• Excellent communication and customer service orientation.

Responsibilities

• Provide technical end-user support via phone, email, and on-site visits.
• Assist with user onboarding including account setup and device provisioning.
• Deploy and manage mobile devices using MDM tools (Jamf, Intune).
• Troubleshoot mobile device configuration, connectivity, and security.
• Provide printer support and conference room device support.

Skills

MDM Tools

Active Directory

M365

Remote Desktop Tools

Tools

Jamf

Intune

SCCM

Job description

MAC - Deskside Support Engineer

Location : Boston MA

Roles/Responsibilities

Strong macOS support experience is required, as approximately 85% of the end-user device estate consists of Mac devices.

We are seeking a talented and dedicated individual to join our team as a Deskside Support Engineer/Field Service Engineer. The successful candidate will be responsible for providing technical support and assistance to our internal staff and clients, both remotely and on-site. This role requires a combination of technical expertise, excellent communication skills, a strong customer service orientation, and proficiency in user onboarding support, mobile device deployment in MDM tools, printer support, conference room device support, as well as expertise in MDM tools such as Jamf and Intune, endpoint management tools like SCCM and Intune, and image deployment concepts including PXE boot, Mac device image, and Intune Autopilot.

• Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits at Tech Lounge.
• Assist with user onboarding, including account setup, device provisioning, and software installation.
• Deploy and manage mobile devices using MDM tools such as Jamf and Intune.
• Troubleshoot and resolve issues related to mobile device configuration, connectivity, and security.
• Provide printer support, including installation, maintenance, and troubleshooting of printer hardware and software.
• Support conference room devices, including video conferencing systems, projectors, and audio equipment.
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems, software applications, and device drivers.
• Perform hardware and software upgrades and replacements as needed.
• Collaborate with other IT teams to **escalate** and resolve complex technical issues.
• Document all support activities, solutions, and troubleshooting steps in the ticketing system.
• Utilize IT Asset Management processes to track and manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and retirement.
• Update ServiceNow CMDB with accurate and up-to-date information regarding hardware, software, and configuration items.
• Ensure compliance with company policies, procedures, and security standards.
• Participate in on-call rotations and provide after-hours support when necessary.

Mandatory Skills

• MDM Tools
• Active Directory
• M365
• Remote Desktop Tools

The Salary for this position will be yearly 80,000- 85000 K depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.