Deskside Support Technician

Compucom Staffing; New York (NY); On-site; USD 71,002,000 - 94,558,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D

Disability Plans

Employee Assistance Program

Paid Holidays

Paid Time Off

Parental Leave

401(k)

FSA/HSA Benefits

Job summary

CompucomStaffing in New York, NY is seeking a Deskside Support Technician to join the team onsite. You will be the face of IT for the office, own issues from start to finish, and coordinate with remote teams as needed.

Responsibilities include deskside and end-user support, onboarding/offboarding, setting up meeting rooms, site ownership, and travel within NYC to support events and partner locations, with documentation and knowledge-base maintenance added.

Qualifications

• 3+ years of IT or desktop support experience.
• Independent onsite IT resource experience.
• macOS troubleshooting with enterprise end-user tech (MDM Jamf, Okta, Google Workspace)
• Device onboarding/offboarding and asset management.
• Conference room and video conferencing support.
• VIP user support preferred.
• Wi-Fi and networking basics.
• Jira/ITSM ticketing and escalation.
• Runbook and knowledge-base contributions.
• Strong prioritization and ownership.
• Excellent communication and discretion.
• Travel within NYC; lift up to 50 lbs.

Responsibilities

• Provide deskside and walk-up support for macOS, accounts, SaaS apps, network, printing, and peripherals.
• Own Jira tickets from first touch to resolution; escalate as needed.
• Deliver high-touch support for local leaders and VIPs.

Skills

IT support

Onsite resource

macOS

MDM Jamf

Okta

Google Workspace

Slack

Video conferencing

Asset management

Jira

VIP support

Runbooks

Tools

Jira

Jamf

Okta

Google Workspace

Job description

At CompucomStaffing you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client has a new opportunity for a qualified Deskside Support Technician to join their team onsite in New York, NY. The ideal candidate is independent, resourceful, and comfortable being the face of IT for the office. They take ownership, prioritize on their own, and know when to escape to remote teams.

Deskside & End-User Support

• Provide hands-on deskside and walk-up support for macOS, accounts and access, SaaS applications, network connectivity, printing, and peripherals
• Own Jira tickets from first touch through resolution, escalating to remote specialist teams as needed
• Provide high-touch support for local leaders and VIPs when required

Onboarding & Offboarding

• Prepare, enroll, and deploy devices for new hires; run onboarding tech orientations
• Recover, wipe, and redeploy equipment for departing employees
• Maintain local inventory, loaners, and stockroom accuracy; coordinate shipping and vendor pickups

Meeting Rooms & Events

• Perform room readiness checks and troubleshoot conferencing, displays, and audio
• Set up and support technology for office events, all-hands, and hybrid meetings
• Travel within NYC to support offsite events, partner locations, or temporary spaces as needed

Site Ownership

• Act as the primary IT point of contact for workplace, facilities, and local leadership
• Coordinate with vendors, ISPs, and building management on onsite work
• Maintain site documentation, runbooks, and knowledge base content; communicate site status and issues to remote IT leadership

Skills And Qualifications

• Minimum 3+ years of IT support, desktop support, or end-user computing experience
• Experience working independently as a sole or primary onsite IT resource
• Strong troubleshooting experience with macOS and enterprise end-user technology (MDM such as Jamf, SSO/identity tools such as Okta, Google Workspace, Slack, Zoom)
• Experience with device onboarding/offboarding and asset management
• Experience supporting conference rooms, video conferencing, and live events
• Experience supporting executives or VIP users preferred
• Basic networking knowledge (Wi-Fi, switching, ISP troubleshooting) preferred
• Experience with Jira or similar ITSM/ticketing systems and structured escalation workflows preferred
• Experience contributing to runbooks and knowledge bases preferred
• Strong prioritization, ownership, and judgment without onsite supervision
• Excellent communication, professionalism, and discretion
• Ability to travel within NYC and lift up to 50 lbs.

Wage Range

The rate for this position is between $24.75 - $33.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity:

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants:

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents:

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants:

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants:

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants:

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.