Information Technology Support Technician (MacOS)

Stone Management; Washington (District of Columbia, MD); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Stone Management is seeking a MacOS/Apple Device Help Desk Support Technician for our Washington DC office. You will provide day-to-day technical support for employees in the DC office and remotely across the country, with a 4-days-in-office, 1-day-remote schedule.

The ideal candidate has 1-3 years of hands-on IT support, strong Apple device experience, and familiarity with Jamf, Okta, Microsoft 365 administration, Zoom, and Zoom Rooms.

Qualifications

• 1-3 years of experience in a help desk, desktop support, IT support, or similar technical support role.
• Hands-on experience supporting Apple hardware and macOS
• Familiarity with Jamf or similar mobile device management platforms
• Experience with Okta administration
• Experience with Microsoft 365 administration, including user accounts, licenses, mailboxes, groups, and basic Exchange Online support
• Experience supporting Zoom and Zoom Rooms
• Strong troubleshooting skills across hardware, software, identity, email, and collaboration tools
• Excellent communication and customer service skills
• Ability to support employees professionally both in person and remotely
• Strong organizational skills and attention to detail
• Ability to manage multiple requests and prioritize effectively
• Comfortable documenting issues, resolutions, and repeatable processes

Responsibilities

• Provide first and second level technical support to employees in person and remotely across multiple locations
• Configure, deploy, and troubleshoot Apple devices using Jamf
• Support Apple hardware, including MacBooks running macOS
• Manage user lifecycle processes: onboarding, offboarding, account creation, permissions
• Administer Okta: SSO, MFA, user access, and app assignments
• Support Microsoft 365 administration: licenses, mailboxes, distribution lists, groups, and Exchange basics
• Assist with email management: mailbox access, aliases, spam review, retention requests
• Troubleshoot Zoom meetings and user accounts
• Support Zoom Room conferences remotely, coordinating with local staff or vendors
• Assist with IT documentation and knowledge base articles
• Escalate complex issues to senior IT staff or vendors
• Support basic network troubleshooting and connectivity issues
• Help enforce IT security policies and best practices

Skills

macOS support

Jamf

Okta admin

M365 admin

Zoom Rooms

Zoom

Troubleshooting

Customer service

Remote support

Documentation

IT support

Tools

Jamf

Okta

Microsoft 365

Zoom

Zoom Rooms

Job description

Our client, a financial consulting firm, is seeking a MacOS/Apple Device Help Desk Support Technician for their Washington DC office. Candidate MUST be familiar with MAC and Apple platforms and devices.

About the Role

This person will provide day-to-day technical support for employees in the DC office and remotely support employees and offices across the country. This role reports directly to the Chief Technology Officer. The position will be 4 days per week in the office and 1 day remote. The ideal candidate has 1-3 years of hands-on IT support experience, is comfortable supporting Apple devices, and has experience with tools such as Jamf, Okta, Microsoft 365 administration, Zoom, and Zoom Rooms. This role is well suited for someone who is technically capable, service-oriented, organized, and comfortable supporting employees both in person and remotely in a fast-paced business environment.

Responsibilities

• Provide first and second level technical support to employees and office technology in person and remotely across multiple locations
• Configure, deploy, and troubleshoot Apple devices using Jamf
• Support and troubleshoot Apple hardware, including MacBooks running macOS
• Support user lifecycle processes, including onboarding, offboarding, account creation, permissions, and access changes
• Administer and troubleshoot Okta, including SSO, MFA, user access, and application assignments
• Support Microsoft 365 administration, including user accounts, licenses, mailboxes, distribution lists, shared mailboxes, groups, email forwarding, and basic Exchange Online troubleshooting
• Assist with email management tasks, including mailbox access, aliases, spam/quarantine review, retention-related requests, and user email configuration issues
• Troubleshoot Zoom meetings and user accounts
• Remotely support Zoom Room conference room technology in other company locations, coordinating with local staff or vendors as needed
• Assist with IT documentation, knowledge base articles, and standard operating procedures
• Escalate complex issues to senior IT staff or vendors as needed
• Support basic network troubleshooting and connectivity issues
• Help enforce IT security policies and best practices

Qualifications

• 1-3 years of experience in a help desk, desktop support, IT support, or similar technical support role
• Hands-on experience supporting Apple hardware and macOS
• Familiarity with Jamf or similar mobile device management platforms
• Experience with Okta administration
• Experience with Microsoft 365 administration, including user accounts, licenses, mailboxes, groups, and basic Exchange Online support
• Experience supporting Zoom and Zoom Rooms
• Strong troubleshooting skills across hardware, software, identity, email, and collaboration tools
• Excellent communication and customer service skills
• Ability to support employees professionally both in person and remotely
• Strong organizational skills and attention to detail
• Ability to manage multiple requests and prioritize effectively
• Comfortable documenting issues, resolutions, and repeatable processes

Preferred Skills

• Basic networking knowledge, including Wi-Fi, DNS, DHCP and LAN troubleshooting
• Experience supporting conference rooms, AV systems, or workplace technology

Pay range and compensation package

[Pay range or salary or compensation]

Equal Opportunity Statement

[Include a statement on commitment to diversity and inclusivity. ]