Network Support Technician

Scion Staffing, Inc.; Portland (OR); À distance; USD 77 000 - 94 000; Plein temps

Avantages offerts par ce poste

Competitive annual salary up to $85k (

Comprehensive medical, dental, and VIS

Opportunity to work across a broad IT/

Résumé du poste

Scion Staffing, Inc. is seeking a Network Support Technician for our client, a leading provider of networking and AI solutions. The role is full-time and open to remote candidates with a PST preference.

You will troubleshoot, configure, and secure diverse network environments and collaborate with teams and customers. Responsibilities include escalated issue resolution, firmware updates, monitoring performance, and documenting changes in a ticketing system.

Qualifications

• CCNA or 5+ years hands-on networking experience.
• Strong TCP/IP, DNS, DHCP, VLANs, and routing knowledge.
• Experience owning escalated network tickets beyond first-line triage.
• Willingness to travel to customer sites and possess a valid driver's license.

Responsabilités

• Troubleshoot escalated network issues across routers, switches, firewalls and wireless.
• Configure, maintain, and upgrade network equipment and security policies.
• Monitor network performance and diagnose outages with diagnostic tools.
• Support wireless networks, cloud communications, and access management technologies.
• Document troubleshooting steps and changes in the ticketing system.
• Collaborate with teams and customers on infrastructure projects.
• Participate in on-call rotations and after-hours maintenance as needed.

Connaissances

CCNA or 5+ years exp

TCP/IP knowledge

DNS/DHCP/VLANs knowledge

Firewall/Routing experience

Remote work capable

Formation

CCNA certification

CompTIA Network+ certification

Outils

Cisco Meraki

Fortinet FortiGate

Cisco ASA/Firepower

Intermedia Cloud Voice

Aruba ClearPass

Cisco ISE

Genians

Azure

Five9 / Zoom / Zoom Contact Center / Dialpad

Ekahau

Cato Networks SD-WAN/SASE

ConnectWise Manage

Description du poste

Scion Technology has been engaged to conduct a search for an experienced Network Support Technician for our client, a leading provider of networking, voice, and AI solutions! This is a full-time, direct hire position open to remote candidates (PST preferred).

POSITION OVERVIEW

Support connectivity, security, and communications infrastructure across a varied client environment. This role combines advanced troubleshooting, network administration, and proactive maintenance, with a focus on resolving escalated technical issues and keeping customer networks reliable. Must be comfortable diagnosing complex problems, implementing configuration changes, documenting technical work, and collaborating with colleagues and customers.

PERKS

• Competitive annual salary up to $85k (depending on experience)
• Comprehensive medical, dental, and vision insurance
• Opportunity to work across a broad range of network infrastructure and security technologies

RESPONSIBILITIES

• Troubleshoot escalated network issues involving routers, switches, firewalls, and wireless infrastructure; identify root causes and implement solutions.
• Configure, maintain, and upgrade network equipment, including firmware updates, security policies, and access controls.
• Monitor network performance and use diagnostic tools to investigate outages and connectivity issues.
• Support wireless networks, cloud communications, and network access management technologies.
• Document troubleshooting, configuration changes, and resolutions in the ticketing system.
• Collaborate with technical teams and customers to resolve issues and support infrastructure projects.
• Participate in on-call rotations and scheduled after-hours maintenance as needed.

TECHNOLOGIES OF INTEREST

• Cisco Meraki security appliances, switches, and wireless access points;
• Fortinet FortiGate;
• Cisco routing and switching, including ASA and Firepower;
• Intermedia cloud voice;
• Network access control platforms such as Aruba ClearPass, Cisco ISE, or Genians;
• Microsoft Azure and communications/contact center platforms such as Five9, Zoom, Zoom Contact Center, and Dialpad;
• Ekahau wireless surveys and design; Cato Networks or comparable SD-WAN/SASE platforms;
• ConnectWise Manage or experience working in a managed service provider environment.

QUALIFICATIONS

• CCNA certification OR 5 years of hands-on experience supporting routers, switches, firewalls, and wireless networks.
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, spanning tree, static routing, and IP subnetting.
• Experience owning escalated network support tickets beyond first-line triage.
• CompTIA Network+ certification is strongly preferred.
• Practical experience configuring or supporting enterprise firewall and routing platforms.
• Ability to work remotely from a dedicated, quiet workspace with reliable internet access.
• Availability to work 8am-5pm PST and participate in on-call coverage.
• Willingness to travel to customer sites when needed; must have a valid driver's license, acceptable driving record, and auto insurance.

COMPENSATION & BENEFITS

• This full-time position offers an annual base salary up to $85k, commensurate with experience.
• The organization provides a robust benefits package that includes comprehensive medical, dental, and vision coverage in addition to paid time off.

ABOUT OUR FIRM

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class.

We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records.

We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.