Mac Support Specialist — Hybrid Contract-to-Permanent

Scion Staffing, Inc.; New York (NY); Hybrid; USD 55,000 - 76,000; Full time

Job summary

Scion Staffing, Inc. is seeking a Mac Support Associate in New York City for a 3–6 month contract with strong conversion potential. The role focuses on L1/L2 support for Mac/macOS users, hardware, software, and network issues in a fast-growing healthcare tech environment.

The position offers a hybrid schedule (3 days onsite per week). Responsibilities include onboarding/offboarding, device provisioning, managing Okta, Google Workspace, Slack, Atlassian and Zoom, and JAMF-based management.

Qualifications

• 3+ years of IT support or service desk experience.
• Hands-on experience supporting Mac/macOS in a business environment.
• Experience deploying MacBooks and device provisioning.

Responsibilities

• Provide L1/L2 technical support for end users, with a strong focus on Mac/macOS environments
• Troubleshoot and resolve Mac hardware, macOS, software, connectivity, and peripheral issues
• Deploy, configure, maintain, and troubleshoot MacBooks and other Apple devices
• Manage employee onboarding/offboarding, including device provisioning/deprovisioning, account setup, application access, and equipment recovery
• Administer and support Okta, Google Workspace, Slack, Atlassian, and Zoom
• Manage Mac devices through JAMF and support endpoint configuration, policies, applications, and security controls
• Resolve tickets through the ticketing platform and provide hands‑on support through Slack
• Maintain accurate IT inventory, asset tracking, and hardware lifecycle management
• Support Zoom Rooms, conference room AV, and other workplace technology
• Troubleshoot basic networking issues, including DNS, DHCP, VLANs, Wi‑Fi, and connectivity
• Document technical issues, solutions, and IT procedures to improve the overall support experience

Skills

Mac support

IT support

Troubleshooting

Customer service

Onboarding/offboarding

Tools

Okta

Google Workspace

Slack

Atlassian

Zoom

Jamf

Job description

Scion Staffing, Inc. is seeking a Mac Support Associate in New York City for a 3–6 month contract with strong conversion potential. The role focuses on L1/L2 support for Mac/macOS users, hardware, software, and network issues in a fast-growing healthcare tech environment.

The position offers a hybrid schedule (3 days onsite per week). Responsibilities include onboarding/offboarding, device provisioning, managing Okta, Google Workspace, Slack, Atlassian and Zoom, and JAMF-based management.