Mac-Heavy Desktop Support Technician (Executive Support)

Russell Tobin

Charlotte (NC)

On-site

USD 57,308,000 - 71,635,000

Full time

7 days ago

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Job summary

PrideGlobal is seeking a Desktop Support Technician for our client, a leading global technology company, in Charlotte, NC. The role focuses on high-touch service desk support for Mac and Windows environments with a heavier emphasis on Mac, and involves troubleshooting hardware, software, and enterprise apps while managing tickets in ServiceNow.

The ideal candidate will support executives and staff across the organization, perform workstation deployments and imaging, and maintain ticket

Qualifications

3-5 years of Service Desk and Desktop Support experience.
Strong Mac and Windows troubleshooting in a Mac-heavy environment.
Experience supporting executives, including C-level users.
Experience with ServiceNow or another enterprise ITSM platform.
Strong customer service and communication skills.

Responsibilities

Provide Tier 1 and Tier 2 technical support for Mac and Windows computers.
Troubleshoot and replace laptop and desktop hardware.
Build, configure, and deploy new workstations and laptops.
Install, upgrade, and troubleshoot hardware and software on Windows and macOS systems.
Support approximately 70% Mac and 30% Windows environments.