Desktop Support Engineer: End-User Tech Champion

Nsc Global; New York (NY); On-site; MXN 240,000 - 360,000; Full time

Job summary

NSC Global is seeking a Desktop Support Engineer to join our growing team. You will troubleshoot hardware and software, support end users, and maintain user accounts through Windows and Mac environments.

Responsibilities include handling help requests, documenting issues, performing hands-on fixes, and developing knowledge base articles to improve end-user support across the organization. This is a direct hire role with immediate start and requires solid customer-service orientation.

Qualifications

• Knowledge of basic computer hardware.
• Experience with desktop operating systems including Windows and macOS.
• Extensive application support experience.
• Working knowledge of diagnostic utilities.
• Strong written and verbal communication skills.
• Exceptional interpersonal skills with a focus on rapport-building and listening.
• Strong documentation skills.

Responsibilities

• Field incoming help requests from end users via telephone and work orders.
• Document end user information and nature of problem.
• Build rapport and elicit problem details from users.
• Prioritize and schedule problems; escalate when needed.
• Record and track the problem-solving process to resolution.
• Use diagnostic tools and knowledge sources to troubleshoot.
• Learn appropriate software/hardware used by the organization.
• Perform hands-on fixes at the desktop level and test resolutions.
• Develop help sheets and knowledge base articles for end users.
• Perform related duties consistent with the position.

Skills

Computer hardware knowledge

Windows OS

macOS

Application support

Diagnostic tools

Communication

Documentation

Job description

NSC Global is seeking a Desktop Support Engineer to join our growing team. You will troubleshoot hardware and software, support end users, and maintain user accounts through Windows and Mac environments.

Responsibilities include handling help requests, documenting issues, performing hands-on fixes, and developing knowledge base articles to improve end-user support across the organization. This is a direct hire role with immediate start and requires solid customer-service orientation.