PC Technician

Agility Partners; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

High visibility role

Mentorship opportunities

Work with modern technologies

Job summary

A leading technology provider is hiring a Tier 2 Desktop Support Technician in Columbus, Ohio. This hands-on role offers white-glove support for executives and users in an enterprise aviation environment. Responsibilities include troubleshooting, incident management via ServiceNow and Jira, and maintaining hardware and software configurations. The ideal candidate should have 3-5 years of experience in desktop support, strong Windows and Office knowledge, and excellent customer service skills. This position offers opportunities for professional growth and exposure to modern technologies.

Qualifications

• 3–5 years of hands-on desktop support experience in a 500+ user environment.
• Strong knowledge of Windows, Office 365, and Azure.
• Comfortable supporting executives and onsite users.

Responsibilities

• Provide Tier 2 incident and request support via ServiceNow and Jira Service Management.
• Conduct desktops break/fix, hardware provisioning, and AV support.
• Install, configure, and support Windows devices and peripherals.

Skills

Customer service skills

Windows knowledge

Office 365 proficiency

Desktop support experience

Basic scripting

Tools

ServiceNow

Jira Service Management

Intune

SCCM

Job description

We’re looking for a Tier 2 Desktop Support Technician to deliver white‑glove, onsite support in an enterprise aviation environment. This role focuses on deskside troubleshooting, escalated incident resolution, and supporting executives and daily onsite users.

What you’ll be doing:

• Tier 2 incident and request support via ServiceNow and Jira Service Management
• Deskside break/fix, hardware provisioning, software deployments, and conference room AV support
• Install, configure, and support Windows 10/11 devices, peripherals, printers, kiosks, and digital signage
• Imaging, profile migration, and deployments using Intune and SCCM
• Asset tracking and CMDB updates
• Support for VDI environments (Citrix, Microsoft, Amazon Workspaces)
• Participate in deployments, OS upgrades, and infrastructure refresh projects
• Maintain SOPs and knowledge base articles; adhere to SLAs

The ideal candidate

• 3–5 years of hands‑on desktop support experience in a 500+ user environment
• Strong knowledge of Windows, Office 365, Windows 365, and Entra/Azure
• Excellent customer service skills; comfortable supporting executives and onsite users
• Basic understanding of networking, cabling, printers, and AV equipment
• Experience with Intune, SCCM, and basic scripting (PowerShell, batch, SQL a plus)
• Mac and JAMF experience preferred
• Ability to lift 20 lbs

Reasons to love it

• High‑visibility role supporting executive-level users
• Work with a modern Microsoft environment including Intune, SCCM, and VDI technologies
• Opportunities to support deployments and infrastructure upgrades
• Chance to mentor junior team members and grow technical skills