Desktop Support Technician

Insight Global; Honolulu (HI); On-site; USD 52,000 - 68,000; Full time

Job summary

Insight Global is seeking a Desktop Support Technician to deliver tier 2 end-user support across a large health solutions organization. You will handle imaging, hardware/software upgrades, and user builds in Active Directory, supporting both onsite and remote end users.

The role targets junior to mid-level candidates with strong communication, problem solving, and organizational skills, and emphasizes customer service and teamwork in a fast-paced corporate environment.

Qualifications

• 1+ year of experience in IT End User Support environment.
• Experience with building PCs, installing Windows, and imaging.
• Experience with user builds (data backups, imaging, configurations, application deployments), etc.

Responsibilities

• Provide tier 2 support for laptops and desktops onsite and via remote end users using Dameware.
• Imaging, hardware/software upgrades, and user builds in Active Directory.
• Perform data transfers and machine configurations.
• Assist with break/fix and troubleshooting for desktops, printers, and VPN/connectivity.
• Collaborate with teammates to maintain customer service excellence.

Skills

End User Support

PC Build & Imaging

Active Directory

Data Backups

User Builds

Windows 10

MS Office 2013+

MAC Experience

Hardware Shipping Receiving

Ticketing Systems ServiceNow

Dameware Remote Support

VPN Connectivity

Tools

Dameware

ServiceNow

Active Directory

Job description

Experience Requirements

• 1+ year of experience working within an IT End User Support environment
• Experience with or exposure to building PCs, installing Windows, and imaging
• Experience with user builds (data backups, imaging, configurations, application deployments, etc.)

Nice to Have Skills & Experience

• Strong knowledge of MS Office Product Suite including 2013, and Windows 10 Operating System support and troubleshooting
• MAC experience
• Shipping and Receiving (hardware) experience (creating labels from ticketing systems)
• Experience with ticketing systems (ServiceNow Preferred)
• Experience with break fix and troubleshooting for desktops, printers, and VPN/connectivity

Job Description

Our client is a leading health solutions organization with over 300,000 dedicated employees nationwide.

The Desktop Support Technician will provide project based and operational support to all corporate end users across the enterprise. Operational responsibilities include providing tier 2 support for laptops and desktops onsite and by using Dameware to support remote end users. Project based responsibilities include imaging, hardware/software upgrades, user builds in Active Directory, data transfers and machine configurations. This is a great opportunity for a junior to mid-level candidate looking to get into a large corporate environment. We are seeking individuals with great communication skills who are eager and hungry to grow with a rapidly growing team. The ideal candidate will have strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and teamwork and the ability to build productive relationships with peers.