Hybrid Desktop Support Pro - Windows & Mac

GDR Group; Plano (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Vacation days

Sick leave

Onboarding & training

Modern workspace

Team culture

Work-life balance

Job summary

GDR Group seeks a Desktop Support Technician to deliver reliable technology solutions and excellent user experiences. The role covers hardware/software support for Windows and Mac, remote troubleshooting, and coordinating warranty services.

You will handle device lifecycle tasks, basic mobile device management, and contribute to documentation and training. Office locations within a client environment, occasional travel to other sites may be required.

Qualifications

• 1–2+ years in a desktop support or corporate helpdesk environment preferred.
• Technically inclined and eager to learn new tools and platforms.
• Clear and concise communicator with the ability to explain technical concepts to non-technical users.
• Familiar with Windows 10/11; Mac OS experience is a plus.
• Skilled in teamwork and conflict resolution in a professional setting.
• Self-starter with strong follow-through and attention to process.
• Able to work independently while following team procedures and protocols.

Responsibilities

• Provide timely support for hardware and software issues for Windows and Mac environments.
• Troubleshoot remotely using VNC and KVM switch.
• Reimage systems, install OS and standard software (onsite and remote).
• Coordinate warranty support with Dell and schedule onsite service when needed.
• Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom.
• Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures.
• Deliver prompt and courteous user support via ticketing system, Google Chat and Gmail, Zoom.

Skills

Clear communication

Detail-oriented

Proactive

Teamwork

Customer service

Tools

Windows 10/11

Mac OS

VNC

KVM switch

Active Directory

VPN

Google Workspace

MS Office

Box

Zoom

DHCP/DNS

Wireless networking

Logitech video systems

Job description

GDR Group seeks a Desktop Support Technician to deliver reliable technology solutions and excellent user experiences. The role covers hardware/software support for Windows and Mac, remote troubleshooting, and coordinating warranty services.

You will handle device lifecycle tasks, basic mobile device management, and contribute to documentation and training. Office locations within a client environment, occasional travel to other sites may be required.