Executive IT Support Tech - macOS & Windows

Bell Partners Inc.; United States; Hybrid; USD 45,000 - 59,000; Full time

Job summary

Bell Partners Inc. seeks an IT Support professional to provide high-touch desk-side and remote support for Windows and macOS endpoints for executives, regional offices, and 200+ remote locations. The role emphasizes security, compliance, and strong customer service.

Responsibilities include incident management via ServiceNow, SLA adherence, and collaboration with the IT team on remediation, onboarding/offboarding, and service improvements. On-call duties are required.

Qualifications

• College degree in Computer Science/Information Systems or related field.
• Minimum 3 years IT support experience.
• Proficiency supporting macOS required.

Responsibilities

• Provide desk-side and remote support for Windows and macOS endpoints, including troubleshooting hardware, OS, and common business tools.
• Intake, track, and resolve work via ServiceNow (incidents/requests) with proper documentation.
• Set clear expectations with end users on status and time-to-resolution; communicate outcomes.
• Support Bell’s ITSM operating model with consistent ticket documentation and SLA discipline.
• Perform endpoint provisioning and lifecycle support (deploy, image, rebuild) to meet security/compliance baselines.
• Support site connectivity and basic networking at corporate and remote locations.

Skills

Windows

macOS

ServiceNow

ITSM

End-user support

Education

College diploma in Computer Science/Information Systems

Tools

ServiceNow

Nexthink

Job description

Bell Partners Inc. seeks an IT Support professional to provide high-touch desk-side and remote support for Windows and macOS endpoints for executives, regional offices, and 200+ remote locations. The role emphasizes security, compliance, and strong customer service.

Responsibilities include incident management via ServiceNow, SLA adherence, and collaboration with the IT team on remediation, onboarding/offboarding, and service improvements. On-call duties are required.