VIP Desktop & IT Support Specialist

SISL Global; Grove City (Mercer County); On-site; USD 45,000 - 65,000; Full time

Job summary

SISL Global is seeking an IT Help Desk/Field Technician to support Windows and Macintosh environments, imaging Windows 10, and remote/onsite assistance for laptops, desktops, and mobile devices. The role involves asset management, depot operations, and executive support in a fast-paced setting.

The position requires 3–5 years of IT experience, excellent customer service, strong organizational skills, and the ability to lift up to 50 pounds; owning a car for transportation is preferred to

Qualifications

• 3–5 years IT experience
• Excellent customer service and interpersonal skills
• Strong organizational skills and ability to prioritize tasks
• Experience in call center or help desk environment is a plus
• Ability to lift up to 50 pounds and have own car for travel

Responsibilities

• Image and install software on Windows and Macintosh platforms and provide remote support
• Troubleshoot post deployment issues on Windows, Macintosh and mobile devices
• Printer installation and repair
• Asset management and depot operations including tagging and entering equipment
• Coordinate with external vendors for dispatch and repairs
• Open/close service requests and manage assignment, tracking and completion
• Weekly inventory reporting and tracking of hardware outflows
• Support VIP/executive users and provide onsite and walk-up support
• Collaborate with cross-functional teams to onboard new hires
• Ensure hardware is properly assigned and updated in asset management system

Skills

Customer service

Interpersonal skills

Organization

Teamwork

Ability to lift 50 lbs

On-site support

Tools

MCP Certification

A+ Certification

Job description

SISL Global is seeking an IT Help Desk/Field Technician to support Windows and Macintosh environments, imaging Windows 10, and remote/onsite assistance for laptops, desktops, and mobile devices. The role involves asset management, depot operations, and executive support in a fast-paced setting.

The position requires 3–5 years of IT experience, excellent customer service, strong organizational skills, and the ability to lift up to 50 pounds; owning a car for transportation is preferred to