Desktop Support Technician

US Tech Solutions; San Mateo (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

A staffing solutions firm is seeking a skilled IT Support Professional to provide exceptional service to both Mac and PC users. With a requirement of 5+ years of related work experience, the ideal candidate will install and configure hardware and software, troubleshoot system problems, and assist with documentation. A strong knowledge of enterprise-level applications and excellent communication skills are essential for this role. This is a hands-on position that demands technical proficiency in various operating systems.

Qualifications

• 5+ years of related work experience.
• Hands-on experience with an enterprise-level ticketing system.
• Self-directed, able to work with minimal supervision.

Responsibilities

• Provide exceptional service to Mac and PC users.
• Install and configure Mac and PC hardware, software, and peripherals.
• Resolve Mac and PC hardware and software problems.

Skills

Excellent oral and written communication skills

Expert in supporting Windows, OSX, iOS and Android

Knowledge of networking topologies and protocols

Ability to manage and prioritize tasks

Knowledge of enterprise-level ticketing systems

Education

MCSE or similar education

Tools

Microsoft Office suite

MS Exchange

Job description

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Job Description

• Provide exceptional service to Mac and PC users achieving service level objectives for responding to and resolving requests
• Install and configure Mac and PC hardware, software and peripherals
• Install and configure telephony devices such as phones and video conferencing equipment
• Complete Mac and PC hardware maintenance and basic repairs
• Resolve Mac and PC hardware and software problems
• Troubleshoot user accounts in the GoPro portfolio of applications
• Initiate improvements to raise the quality and efficiency of service to end users
• Assist with documenting processes and procedures
• Escalate issues to the next level of support when necessary
• Relay root cause findings to other IT members when appropriate
• Assist with special projects

Qualifications

• 5+ years of related work experience
• Excellent oral and written communication skills
• Expert in supporting Windows, OSX, iOS and Android in an enterprise environment.
• Experience supporting Microsoft Office suite / MS Exchange accounts
• Hands on experience with an enterprise-level ticketing system
• Understanding of networking topologies and protocols
• Ability to manage and prioritize tasks
• Self-directed, able to work with minimal supervision
• Able to lift 30+ lbs.
• Available for on-call support

Preferences

• MCSE or similar education
• Experience with video conferencing and/or AV systems
• Deep knowledge of one or more operating systems