Mac Deskside Support Engineer – On‑Site IT Pro

Cognizant Technology Solutions Corporation; Boston (MA); Sur place; USD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Résumé du poste

Cognizant Technology Solutions Corporation in Boston, MA seeks a Deskside Support Engineer/Field Service Engineer to provide on-site and remote technical support for internal staff and clients. The role requires deploying and managing mobile devices via MDM tools, assisting with onboarding, and resolving hardware and software issues across desktops, printers, and conference room devices.

The candidate will use Jamf, Intune, SCCM, and image deployment concepts.

Qualifications

• MDM tools such as Jamf and Intune experience is required.
• Active Directory and M365 administration experience is required.
• Remote desktop tools for end-user support and remote troubleshooting.
• Experience with on-site and remote end-user assistance is preferred.

Responsabilités

• Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits.
• Assist with user onboarding, including account setup, device provisioning, and software installation.
• Deploy and manage mobile devices using MDM tools such as Jamf and Intune.
• Troubleshoot mobile device configuration, connectivity, and security issues.
• Provide printer support including installation, maintenance, and troubleshooting.
• Support conference room devices, including video conferencing systems and projectors.
• Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals.
• Install, configure, and maintain operating systems, software, and device drivers.
• Perform hardware/software upgrades and replacements as needed.
• Collaborate with IT teams to escalate and resolve complex issues.
• Document all support activities and resolutions in the ticketing system.
• Update IT Asset Management and CMDB with asset information.
• Ensure compliance with company policies and security standards.
• Participate in on-call rotations and after-hours support.

Connaissances

MDM Tools

Active Directory

M365

Remote Desktop Tools

Description du poste

Cognizant Technology Solutions Corporation in Boston, MA seeks a Deskside Support Engineer/Field Service Engineer to provide on-site and remote technical support for internal staff and clients. The role requires deploying and managing mobile devices via MDM tools, assisting with onboarding, and resolving hardware and software issues across desktops, printers, and conference room devices.

The candidate will use Jamf, Intune, SCCM, and image deployment concepts.