24/7 Deskside IT Support Engineer

Cognizant; Foster City (CA); On-site; USD 56,000 - 71,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Foster City, CA is seeking a Site Support Engineer to deliver hands-on deskside IT support in a 24x7 onsite environment. You will handle end-user computing, hardware/software break-fix, Windows and Mac devices, and basic connectivity.

This role requires flexibility for night shifts and weekends, strong troubleshooting, ServiceNow ticketing, AD, and asset management. You will collaborate with IT teams and provide clear communications to users while maintaining high service standards.

Qualifications

• Technical degree or equivalent professional experience providing end-user/desktop support.
• Experience with deskside support and hardware/software troubleshooting.
• Experience with Windows and Mac OS.
• Familiarity with Active Directory and asset management.
• Experience with ITSM and ServiceNow.

Responsibilities

• Provide onsite deskside and end-user support for hardware, software, peripherals, and enterprise applications.
• Perform break/fix troubleshooting and repair for desktops, laptops, monitors, printers, scanners, and related IT equipment.
• Support Windows and Mac environments, diagnosing OS issues and implementing resolutions.
• Perform PC staging, configuration, software installation, troubleshooting, and deployment activities.
• Provide support for Microsoft Office / Microsoft 365 applications and productivity tools.
• Diagnose end-user system failures, determine root causes, and implement repairs.
• Troubleshoot basic network connectivity issues between end-user devices and the corporate network.
• Manage incidents and service requests through ServiceNow or similar ITSM platform.
• Assist with user account administration, including AD basics.
• Support mobile devices, including iOS, and related connectivity issues.
• Perform IT asset management and inventory activities.
• Follow virus detection and endpoint protection procedures, including Symantec Virus Scan.
• Provide basic support for VoIP/network phones.
• Complete required IT compliance tasks and maintain high level of customer service.
• Collaborate with IT teams and escalate issues when needed.
• Safely move, install, and configure IT equipment weighing up to 50 lbs.

Skills

Deskside support

Windows & Mac

iOS/mobile support

ServiceNow

Active Directory

Asset management

Networking basics

VoIP support

Antivirus/endpoint protection

Customer service

Teamwork

English & Spanish

Education

Technical degree or equivalent

Tools

ServiceNow

Job description

Cognizant in Foster City, CA is seeking a Site Support Engineer to deliver hands-on deskside IT support in a 24x7 onsite environment. You will handle end-user computing, hardware/software break-fix, Windows and Mac devices, and basic connectivity.

This role requires flexibility for night shifts and weekends, strong troubleshooting, ServiceNow ticketing, AD, and asset management. You will collaborate with IT teams and provide clear communications to users while maintaining high service standards.