Executive Deskside Engineer – Onsite IT Support

Cognizant; New York (NY); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an experienced Deskside Engineer to provide onsite support in New York, NY. The role covers laptops, desktops, mobile devices, collaboration tools, and conference room systems, with a focus on VIP and executive support.

The ideal candidate has hands-on troubleshooting in Windows and macOS, IMACD experience, and strong customer service skills. This onsite position requires five days on-site at the client or Cognizant office in New York.

Qualifications

• 5+ years of experience in Deskside/Field Services or End-User Computing.
• Experience supporting Windows environments (Win10/11).
• 3+ years using ServiceNow or similar ITSM platforms.
• 3+ years of Microsoft 365 support.
• 3+ years of hands-on IMACD and asset management.
• Solid networking fundamentals and endpoint connectivity skills.
• Experience supporting macOS environments.
• Familiarity with ITIL-based incident and request processes.
• Strong customer-service and executive support skills.

Responsibilities

• Provide onsite deskside and field support for devices and peripherals.
• Diagnose hardware, software, OS, and connectivity issues.
• Perform IMACD tasks including deployments, moves, changes, and decommissions.
• Support onboarding, device deployment, refreshes, and asset recovery.
• Offer VIP executive and white-glove support for high-priority issues.
• Troubleshoot Windows and macOS devices and related apps.
• Support Microsoft 365 / Office 365 and Teams collaboration tools.
• Assist with Teams Rooms and conference room tech.
• Troubleshoot network connectivity and mobile device issues.
• Maintain asset lifecycle records and documentation.
• Log incidents in ServiceNow and coordinate with other teams.
• Follow ITIL processes and maintain technical knowledge articles.

Skills

Deskside Support

Windows 10/11

ServiceNow

Microsoft 365/Office 365

IMACD

Networking fundamentals

macOS support

ITIL processes

Executive/VIP support

Customer service

Tools

ServiceNow

Job description

Cognizant is seeking an experienced Deskside Engineer to provide onsite support in New York, NY. The role covers laptops, desktops, mobile devices, collaboration tools, and conference room systems, with a focus on VIP and executive support.

The ideal candidate has hands-on troubleshooting in Windows and macOS, IMACD experience, and strong customer service skills. This onsite position requires five days on-site at the client or Cognizant office in New York.