Onsite Deskside Support Tech II (Windows & Mac)

Saransh Inc; Warsaw (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Cognizant Deskside Level 2 Support Technicians provide on-site support for desktops, laptops, and mobile devices across manufacturing, logistics, and office locations. Responsibilities include deployment, troubleshooting, and documenting end-user inquiries.

Candidates should display strong communication and teamwork to support the world’s largest automotive manufacturer. The role may require walking long distances, lifting up to 50 lbs, and working shifts (1st/2nd/3rd) with possible on-call

Qualifications

• Good communication to all levels within the organization.
• Experience supporting Microsoft end-user devices; Mac devices a plus.
• Ability to troubleshoot and resolve problems promptly.

Responsibilities

• Provide Level 2 on-site technical support for end-user devices (Desktops/Laptops/Mobile).
• Deploy and document hardware and software installations using approved tools.
• Analyze, respond to, and resolve end-user inquiries; update incident records.
• Coordinate hardware warranty repair and escalate to 3rd party vendors when needed.
• May work variable or rotating shifts and provide on-call coverage as required.

Skills

Communication

Desktop Management

Troubleshooting

ServiceNow

Tools

ServiceNow

Job description

Cognizant Deskside Level 2 Support Technicians provide on-site support for desktops, laptops, and mobile devices across manufacturing, logistics, and office locations. Responsibilities include deployment, troubleshooting, and documenting end-user inquiries.

Candidates should display strong communication and teamwork to support the world’s largest automotive manufacturer. The role may require walking long distances, lifting up to 50 lbs, and working shifts (1st/2nd/3rd) with possible on-call