MAC - Deskside Support Engineer/Field Service Engineer

Cognizant; Boston (MA); Vor Ort; USD 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Zusammenfassung

Cognizant Technology Solutions Corporation in Boston, MA seeks a Deskside Support Engineer/Field Service Engineer to provide on-site and remote technical support for internal staff and clients. The role requires deploying and managing mobile devices via MDM tools, assisting with onboarding, and resolving hardware and software issues across desktops, printers, and conference room devices.

The candidate will use Jamf, Intune, SCCM, and image deployment concepts.

Qualifikationen

• MDM tools such as Jamf and Intune experience is required.
• Active Directory and M365 administration experience is required.
• Remote desktop tools for end-user support and remote troubleshooting.
• Experience with on-site and remote end-user assistance is preferred.

Aufgaben

• Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits.
• Assist with user onboarding, including account setup, device provisioning, and software installation.
• Deploy and manage mobile devices using MDM tools such as Jamf and Intune.
• Troubleshoot mobile device configuration, connectivity, and security issues.
• Provide printer support including installation, maintenance, and troubleshooting.
• Support conference room devices, including video conferencing systems and projectors.
• Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals.
• Install, configure, and maintain operating systems, software, and device drivers.
• Perform hardware/software upgrades and replacements as needed.
• Collaborate with IT teams to escalate and resolve complex issues.
• Document all support activities and resolutions in the ticketing system.
• Update IT Asset Management and CMDB with asset information.
• Ensure compliance with company policies and security standards.
• Participate in on-call rotations and after-hours support.

Kenntnisse

MDM Tools

Active Directory

M365

Remote Desktop Tools

Jobbeschreibung

MAC - Deskside Support Engineer

Location : Boston MA

Roles/Responsibilities (5 – 8 pointers day to day candidate’s responsibilities)

We are seeking a talented and dedicated individual to join our team as a Deskside Support Engineer/Field Service Engineer. The successful candidate will be responsible for providing technical support and assistance to our internal staff and clients, both remotely and on-site. This role requires a combination of technical expertise, excellent communication skills, a strong customer service orientation, and proficiency in user onboarding support, mobile device deployment in MDM tools, printer support, conference room device support, as well as expertise in MDM tools such as Jamf and Intune, endpoint management tools like SCCM and Intune, and image deployment concepts including PXE boot, Mac device image, and Intune Autopilot.

• Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits at Tech Lounge.
• Assist with user onboarding, including account setup, device provisioning, and software installation.
• Deploy and manage mobile devices using MDM tools such as Jamf and Intune.
• Troubleshoot and resolve issues related to mobile device configuration, connectivity, and security.
• Provide printer support, including installation, maintenance, and troubleshooting of printer hardware and software.
• Support conference room devices, including video conferencing systems, projectors, and audio equipment.
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems, software applications, and device drivers.
• Perform hardware and software upgrades and replacements as needed.
• Collaborate with other IT teams to escal and resolve complex technical issues.
• Document all support activities, solutions, and troubleshooting steps in the ticketing system.
• Utilize IT Asset Management processes to track and manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and retirement.
• Update ServiceNow CMDB with accurate and up-to-date information regarding hardware, software, and configuration items.
• Ensure compliance with company policies, procedures, and security standards.
• Participate in on-call rotations and provide after-hours support when necessary.

Mandatory Skills

• MDM Tools
• Active Directory
• M365
• Remote Desktop Tools

The Salary for this position will be yearly 50,000 TO 59500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.