Luxury Watch Service & Aftercare Specialist

Watches of Switzerland Group PLC; New York (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Competitive earnings

Medical, dental, life & disability

Comprehensive training

Career growth potential

Staff purchase discounts

Job summary

Watches of Switzerland Group PLC is seeking a Service Consultant to deliver exceptional client service by coordinating, prioritizing, and following up on Service Orders. They will ensure the quality of each aftercare experience, aligning with department standards and company strategy to support long-term efficiency and revenue in the Aftercare department.

Flexibility is required to accommodate showroom hours, including evenings and weekends.

Qualifications

• Experience with luxury watches.
• Technical knowledge of timepieces and ability to change or size straps/bracelets.
• Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KPIs are delivered.

Responsibilities

• Coordinate, prioritize, communicate, and follow up on all Service Orders.
• Ensure the quality of each aftercare experience and alignment with department standards.
• Support organization, workflow, and spare parts management to drive long-term efficiency and revenue in Aftercare.
• Schedule flexibility to accommodate showroom hours, including evenings and weekends.

Skills

Luxury watches

Timepiece knowledge

Strap sizing

Communication skills

IT literate

Job description

Watches of Switzerland Group PLC is seeking a Service Consultant to deliver exceptional client service by coordinating, prioritizing, and following up on Service Orders. They will ensure the quality of each aftercare experience, aligning with department standards and company strategy to support long-term efficiency and revenue in the Aftercare department.

Flexibility is required to accommodate showroom hours, including evenings and weekends.