Service Consultant (1360)

Watches of Switzerland Group PLC; New York (NY); Sur place; USD 34 000 - 37 000; Plein temps

Avantages offerts par ce poste

Competitive earnings

Benefits including medical, dental, &.

Comprehensive training

Career growth potential

Staff purchase discounts

Résumé du poste

Watches of Switzerland Group PLC in New York is seeking a Service Consultant to coordinate service orders and ensure high-quality aftercare experiences. You will support showroom operations, manage parts and processes, and help generate revenue within the Aftercare department.

Schedule flexibility including nights and weekends is required. Join a luxury retailer known for exceptional client service and strong partnerships with premium watch brands.

Qualifications

• Experience with luxury watches and technical knowledge of timepieces.
• Ability to change or size straps/bracelets and handle timepiece-related tasks.
• Understanding of Retail law, Health & Safety, and Security requirements.
• Strong cost control, efficiency improvements, and time management capabilities.

Responsabilités

• Coordinate, prioritize, communicate and follow up on Service Orders.
• Ensure quality of aftercare experience aligned with department standards.
• Support showroom hours, including evenings and weekends, with flexible scheduling.
• Contribute to long-term operational efficiency and revenue generation in Aftercare.

Connaissances

Experience with luxury watches

Technical knowledge of timepieces

Change or size straps/bracelets

Legal knowledge: Retail law, Health &S

Cost management and efficiency

Project planning and time management

Excellent communication and Interp.

IT literate

Numerate and performance analysis

Flexible schedule incl. nights/weekend

Description du poste

Job Purpose

At Watches of Switzerland, the Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department.

Job Purpose

At Watches of Switzerland, the Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department. Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications And Experience

• Experience with luxury watches.
• Technical knowledge of timepieces and ability to change or size straps/bracelets.
• Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• IT literate.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Flexible/Adaptable to change.
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.
• Ability to stand up for long periods of time.

Compensation: $25.00 - $27.00 per hour + commission opportunity

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States.
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Rewards

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.