Service Consultant (1359)

Watches of Switzerland Group PLC; New York (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Competitive earnings

Medical, dental, life & disability

Comprehensive training

Career growth potential

Staff purchase discounts

Job summary

Watches of Switzerland Group PLC is seeking a Service Consultant to deliver exceptional client service by coordinating, prioritizing, and following up on Service Orders. They will ensure the quality of each aftercare experience, aligning with department standards and company strategy to support long-term efficiency and revenue in the Aftercare department.

Flexibility is required to accommodate showroom hours, including evenings and weekends.

Qualifications

• Experience with luxury watches.
• Technical knowledge of timepieces and ability to change or size straps/bracelets.
• Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KPIs are delivered.

Responsibilities

• Coordinate, prioritize, communicate, and follow up on all Service Orders.
• Ensure the quality of each aftercare experience and alignment with department standards.
• Support organization, workflow, and spare parts management to drive long-term efficiency and revenue in Aftercare.
• Schedule flexibility to accommodate showroom hours, including evenings and weekends.

Skills

Luxury watches

Timepiece knowledge

Strap sizing

Communication skills

IT literate

Job description

Job Objective

At Watches of Switzerland, the Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department.

Job Objective

At Watches of Switzerland, the Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department. Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications And Experience

• Experience with luxury watches.
• Technical knowledge of timepieces and ability to change or size straps/bracelets
• Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• IT literate.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Flexible/Adaptable to change.
• Ability to stand up for long periods of time.

Compensation

Compensation: $27.00 - $29.00 per hour + commission opportunity

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In Return For Your Commitment To Excellence, We Offer

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.