Luxury Watch Aftercare Experience Specialist

Watches of Switzerland Group PLC; Cincinnati (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Watches of Switzerland Group PLC seeks a Service Consultant to deliver exceptional client service in the Aftercare department. You will coordinate service orders, ensure quality, and support long-term operational efficiency and revenue generation.

The role emphasizes watch function knowledge, sizing, repairs coordination, and collaboration with showrooms and service centers to uphold brand standards.

Qualifications

• Experience with luxury watches.
• Technical knowledge of timepieces and ability to change or size straps/bracelets.
• Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.

Responsibilities

• Identifying, sharing best practices throughout the business.
• Provide an exceptional client service experience by exceeding client expectations.
• Obtain a firm understanding all watch functions and ability to teach others when necessary.
• Measuring wrist sizes, changing straps and sizing bracelets.
• Utilize up-selling and cross-selling techniques for aftercare and special-order services to generate revenue.
• Provides clear communication regarding status updates with clients and staff.

Skills

Luxury watches

Timepiece knowledge

Strap/bracelet sizing

Retail law compliance

Health & Safety compliance

Security awareness

Cost management

Project management

Communication skills

Job description

Watches of Switzerland Group PLC seeks a Service Consultant to deliver exceptional client service in the Aftercare department. You will coordinate service orders, ensure quality, and support long-term operational efficiency and revenue generation.

The role emphasizes watch function knowledge, sizing, repairs coordination, and collaboration with showrooms and service centers to uphold brand standards.