Service Consultant

The Watches of Switzerland Group; New York (NY); On-site; USD 77,366,000 - 83,097,000; Full time

Benefits offered by this job

Competitive earnings

Medical benefits

Dental benefits

Life insurance

Staff discounts

Job summary

The Watches of Switzerland Group in New York is seeking a Service Consultant to deliver exceptional client service for Service Orders and aftercare. You will coordinate, communicate, and follow up to ensure quality experiences and timely resolutions.

This role requires schedule flexibility to support showroom hours, including evenings and weekends, and a focus on efficiency, cost control, and revenue generation through Aftercare activities.

Qualifications

• Experience with luxury watches.
• Keen timepiece knowledge and strap sizing.
• Retail law, health & safety, and security knowledge.
• Ability to manage costs and identify efficiency improvements.
• Excellent project, planning and time management capabilities.
• Exceptional communication and interpersonal skills.
• IT literate and numerate with performance analysis.
• Flexibility and willingness to stand for long periods.

Responsibilities

• Coordinate, prioritize, and follow up on all service orders.
• Ensure the aftercare experience meets department standards.
• Support showroom hours and long-term efficiency of the Aftercare department.
• Contribute to revenue generation through aftercare activities.

Skills

Luxury watches

Timepiece knowledge

Interpersonal skills

IT literacy

Numeracy

Communication skills

Project planning

Retail law knowledge

Security awareness

Cost management

Job description

Job Objective

At Watches of Switzerland, the Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• Experience with luxury watches.
• Technical knowledge of timepieces and ability to change or size straps/bracelets
• Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• IT literate.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Flexible/Adaptable to change.
• Ability to stand up for long periods of time.

Compensation

Compensation: $27.00 - $29.00 per hour + commission opportunity

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.