Service Consulant (1348)

Watches of Switzerland Group PLC; Marlton (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive earnings

Medical, dental, life & disability

Training

Career growth

Staff discounts

Job summary

Watches of Switzerland Group PLC seeks a Service Consultant to ensure excellent client service by coordinating, prioritizing, communicating, and following up on all Service Orders, while maintaining high-quality aftercare experiences.

The role supports showrooms, spare parts management, and long-term operational efficiency, contributing to revenue in the Aftercare department. Schedule flexibility is required to accommodate showroom hours, including evenings and weekends.

Qualifications

• Experience with luxury watches.
• Knowledge of legal requirements—Retail law, Health & Safety, Security.

Responsibilities

• Coordinate, prioritize, and follow up on Service Orders.
• Ensure high quality aftercare experiences.
• Support showroom operations, long-term efficiency, and spare parts management.
• Provide flexibility to work evenings and weekends.

Skills

Luxury watches

Timepiece knowledge

Retail law

Cost management

Project management

Communication

IT literacy

Numeracy

KPI understanding

Adaptability

Stand long hours

Job description

Job Objective

At Watches of Switzerland, the Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications And Experience

• Experience with luxury watches.
• Technical knowledge of timepieces and ability to change or size straps/bracelets
• Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• IT literate.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Flexible/Adaptable to change.
• Ability to stand up for long periods of time.

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In Return For Your Commitment To Excellence, We Offer

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.