Luxury Watch Aftercare Specialist

Watches of Switzerland Group PLC; Marlton (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive earnings

Medical, dental, life & disability

Training

Career growth

Staff discounts

Job summary

Watches of Switzerland Group PLC seeks a Service Consultant to ensure excellent client service by coordinating, prioritizing, communicating, and following up on all Service Orders, while maintaining high-quality aftercare experiences.

The role supports showrooms, spare parts management, and long-term operational efficiency, contributing to revenue in the Aftercare department. Schedule flexibility is required to accommodate showroom hours, including evenings and weekends.

Qualifications

• Experience with luxury watches.
• Knowledge of legal requirements—Retail law, Health & Safety, Security.

Responsibilities

• Coordinate, prioritize, and follow up on Service Orders.
• Ensure high quality aftercare experiences.
• Support showroom operations, long-term efficiency, and spare parts management.
• Provide flexibility to work evenings and weekends.

Skills

Luxury watches

Timepiece knowledge

Retail law

Cost management

Project management

Communication

IT literacy

Numeracy

KPI understanding

Adaptability

Stand long hours

Job description

Watches of Switzerland Group PLC seeks a Service Consultant to ensure excellent client service by coordinating, prioritizing, communicating, and following up on all Service Orders, while maintaining high-quality aftercare experiences.

The role supports showrooms, spare parts management, and long-term operational efficiency, contributing to revenue in the Aftercare department. Schedule flexibility is required to accommodate showroom hours, including evenings and weekends.