Luxury Store Team Manager

Brobston Group; New York (NY); On-site; USD 100,000 - 115,000; Full time

Job summary

Gucci in New York City seeks a Team Manager to lead a luxury sales team on the selling floor, delivering an elevated client experience and achieving business goals. You will recruit, develop, and coach talent, while embodying Gucci values and standards across all store interactions.

You will drive clienteling, leadership, and performance conversations, partnering with store management to ensure operational excellence and superb visual presentation.

Qualifications

• 4+ years of sales management experience in retail, luxury retail, or service-related industry.
• A bachelor’s degree in a related field is preferred.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Responsibilities

• Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality and elevated attitude.
• Capture meaningful client data to build relationships to personalize prospect client development opportunities.
• Effectively utilize various clienteling tools to drive client loyalty and acquisition.
• Lead clienteling activities with your team and develop actions plans accordingly to reach clear goals and KPIs.
• Monitor Client Advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence.
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results are met.
• Lead by example on the selling floor in embracing the Gucci selling ceremony.
• Manage the clients' flow on the selling floor to ensure that everyone is addressed with exceptional service.
• Manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
• Model Gucci image through appropriate wardrobe and presence as per the company’s grooming guidelines.
• Develop and maintain a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.

Skills

Leadership

Client experience

Communication

Time management

MS Office

Fashion industry passion

Flexibility

Education

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Gucci in New York City seeks a Team Manager to lead a luxury sales team on the selling floor, delivering an elevated client experience and achieving business goals. You will recruit, develop, and coach talent, while embodying Gucci values and standards across all store interactions.

You will drive clienteling, leadership, and performance conversations, partnering with store management to ensure operational excellence and superb visual presentation.