Luxury Store Supervisor | VIP Clienteling & Omni-Channel

Tapestry, Inc.; Kansas City (KS); Sur place; USD 22 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid parental leave

Commuter Benefits

Disability insurance

Tuition assistance

Résumé du poste

Kate Spade New York is seeking a dynamic Supervisor to lead a high-energy sales floor and deliver exceptional service. You will coach the team, drive KPI achievement, and manage client relationships while ensuring operational excellence and compliance.

The role emphasizes omni-channel selling, data-driven clienteling, and a strong emphasis on brand standards. Candidates should have 2+ years in luxury retail leadership and be proficient with MS Office and social platforms.

Qualifications

• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Ability to communicate effectively with customers and staff.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Strong English language proficiency.

Responsabilités

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.

Connaissances

Communication skills

Leadership

Coaching

Omni-channel selling

Digital literacy

English proficiency

Outils

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Description du poste

Kate Spade New York is seeking a dynamic Supervisor to lead a high-energy sales floor and deliver exceptional service. You will coach the team, drive KPI achievement, and manage client relationships while ensuring operational excellence and compliance.

The role emphasizes omni-channel selling, data-driven clienteling, and a strong emphasis on brand standards. Candidates should have 2+ years in luxury retail leadership and be proficient with MS Office and social platforms.